I think there are a few variables that could help speed up the process. How much experience do you have with ARS development? 1 to 2 years, hold on there youngster. 8+ years, proceed with caution but you'll get it.
Do you have a team to work with? If there is a strong ITSM resource that can act as a mentor and help a person start making small ITSM changes, ripping off the covers and getting your hands dirty is really the only way to learn on that beast. If there is somebody (or a team) to help guide in that process I think a person (with ARS development experience) new to ITSM can start right away and the experienced ITSM person(s) can point out "see now that you changed this, the Jello is jiggling way over here." Personally as a halfway decent ARS developer that had catch up on ITSM 7.5 / 8.x it took me about 6 mo to start seeing patterns and really becoming familiar with the foundation structure (which site/people/company/product forms to reference in workflow and use to troubleshoot, etc.). After a year I was still very cautious of the Jello effect but felt comfortable as a general ITSM developer. Of course there are all kind of nooks and crannies where you can really dive in that could just about consume you like AIE/AI, Recon Engine, Approval Engine, etc. Jason On Tue, Nov 11, 2014 at 7:08 AM, Rick Cook <[email protected]> wrote: > ** > John is correct about jumping into ITSM code. It contains concepts too > advanced for beginners, and even has some old timers scratching their heads > and diving into manuals at times. I used to recommend that new Remedy > developers start out by writing a bug tracking application. It's easy > (should be able to do it in a week), everyone knows basically how one is > supposed to look and work, it teaches basic concepts of how AR System code > works, and doesn't mess with any existing applications. You might try > something similar. > > Rick Cook > > On Tue, Nov 11, 2014 at 7:04 AM, John Sundberg < > [email protected]> wrote: > >> ** >> I think if you are a smart person … you could write workflow within the >> first week (even day). >> >> However, I don’t think you should write workflow in the first week. >> >> I would assume you are not a “from scratch” system … but walking into a >> “real system”. >> >> If that is the case — I think it would be 6+ months before you should be >> touching the real system. >> >> These large systems are like big bowls of Jello… you touch it here - and >> it wiggles in 100 other places. (And - it is not easy to know where / what >> you are affecting.) >> >> (You have to be a significantly skilled person to understand what is >> changeable and what is not, and what is the convention for changes, naming, >> etc… — and sadly - it is not until upgrade time that you find you have >> been tying a knot that is one m****f*** to figure out) >> >> >> So - yes - you can pick up the hammer and start swinging soon. Problem is >> - you are in a fine art gallery and it will be a net negative. >> >> >> -John >> >> >> >> >> On Tue, Nov 11, 2014 at 8:27 AM, Zee Remshab <[email protected]> wrote: >> >>> dear listers, >>> >>> say you have +15 years in the IT, many years as DBA/sys admin/web admin >>> + several years on BMC Remedy but only ARSystem and haven't opened yet the >>> ITSM objects in the Dev Studio. >>> How long could that take to get the hand on the ITSM modules and be >>> capable of writing basic workflow ? I don't need an precise figure, just >>> some random comments/thought would be very much appreciated. But no jokes >>> please. >>> Very best regards >>> zee remshab >>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >> >> >> >> -- >> >> *John Sundberg* >> Kinetic Data, Inc. >> "Your Business. Your Process." >> >> 651-556-0930 I [email protected] >> www.kineticdata.com I community.kineticdata.com >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
