I found one the Communities (actually was posted to the BMCDN) that Herb built many, many version ago . My team just started using it a few weeks ago because we were using spreadsheets for some projects, OneNote for others and what finally broke the camel's back was the business analyst on a recent project was using a table in a Word doc for an issues list. I got tired of looking through ~50 pages (there were screen shots ok) throughout the day trying to spot new info or a status change. In my spare time I am updating the app to use newer UI features with the intent to post the updated version on the BMC Communities.
On Wed, Nov 12, 2014 at 8:35 AM, Rick Cook <[email protected]> wrote: > ** > Here's the kicker - I know of only one person (besides myself) who ever > took that advice. And maybe because they're pretty easy to build > ourselves, and most of us have corporate standard software to do that > already. > > Rick Cook > > On Wed, Nov 12, 2014 at 8:32 AM, Jason Miller <[email protected]> > wrote: > >> ** >> So if everybody writes a bug tracking app, why are there so few >> (Remedy-based) available on the Net (BMC Communities?) >> >> On Tue, Nov 11, 2014 at 7:18 AM, John Sundberg < >> [email protected]> wrote: >> >>> ** >>> Funny - that is pretty much what I started writing as my first ARS some >>> 20 years ago now. >>> (After I figured out how to install an XWindows client onto Windows 3.1 >>> or Windows 95, TCP/IP (WRQ stack) on my machine, and basic Unix navigation) >>> (That’s right — Windows didn’t come with TCP/IP — you had to buy a product >>> for that - and then configure Windows to use it) >>> (ARS 1.02) >>> >>> *** I was sort of the WRQ TCP/IP troubleshooter for our company. (I >>> learned a ton about networking back then) >>> >>> >>> -John >>> >>> On Tue, Nov 11, 2014 at 9:08 AM, Rick Cook <[email protected]> wrote: >>> >>>> ** >>>> John is correct about jumping into ITSM code. It contains concepts too >>>> advanced for beginners, and even has some old timers scratching their heads >>>> and diving into manuals at times. I used to recommend that new Remedy >>>> developers start out by writing a bug tracking application. It's easy >>>> (should be able to do it in a week), everyone knows basically how one is >>>> supposed to look and work, it teaches basic concepts of how AR System code >>>> works, and doesn't mess with any existing applications. You might try >>>> something similar. >>>> >>>> Rick Cook >>>> >>>> On Tue, Nov 11, 2014 at 7:04 AM, John Sundberg < >>>> [email protected]> wrote: >>>> >>>>> ** >>>>> I think if you are a smart person … you could write workflow within >>>>> the first week (even day). >>>>> >>>>> However, I don’t think you should write workflow in the first week. >>>>> >>>>> I would assume you are not a “from scratch” system … but walking into >>>>> a “real system”. >>>>> >>>>> If that is the case — I think it would be 6+ months before you should >>>>> be touching the real system. >>>>> >>>>> These large systems are like big bowls of Jello… you touch it here - >>>>> and it wiggles in 100 other places. (And - it is not easy to know where / >>>>> what you are affecting.) >>>>> >>>>> (You have to be a significantly skilled person to understand what is >>>>> changeable and what is not, and what is the convention for changes, >>>>> naming, >>>>> etc… — and sadly - it is not until upgrade time that you find you have >>>>> been tying a knot that is one m****f*** to figure out) >>>>> >>>>> >>>>> So - yes - you can pick up the hammer and start swinging soon. Problem >>>>> is - you are in a fine art gallery and it will be a net negative. >>>>> >>>>> >>>>> -John >>>>> >>>>> >>>>> >>>>> >>>>> On Tue, Nov 11, 2014 at 8:27 AM, Zee Remshab <[email protected]> >>>>> wrote: >>>>> >>>>>> dear listers, >>>>>> >>>>>> say you have +15 years in the IT, many years as DBA/sys admin/web >>>>>> admin + several years on BMC Remedy but only ARSystem and haven't opened >>>>>> yet the ITSM objects in the Dev Studio. >>>>>> How long could that take to get the hand on the ITSM modules and be >>>>>> capable of writing basic workflow ? I don't need an precise figure, just >>>>>> some random comments/thought would be very much appreciated. But no jokes >>>>>> please. >>>>>> Very best regards >>>>>> zee remshab >>>>>> >>>>>> >>>>>> _______________________________________________________________________________ >>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>>>> "Where the Answers Are, and have been for 20 years" >>>>>> >>>>> >>>>> >>>>> >>>>> -- >>>>> >>>>> *John Sundberg* >>>>> Kinetic Data, Inc. >>>>> "Your Business. Your Process." >>>>> >>>>> 651-556-0930 I [email protected] >>>>> www.kineticdata.com I community.kineticdata.com >>>>> >>>>> >>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>> >>>> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> >>> >>> >>> -- >>> >>> *John Sundberg* >>> Kinetic Data, Inc. >>> "Your Business. Your Process." >>> >>> 651-556-0930 I [email protected] >>> www.kineticdata.com I community.kineticdata.com >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
