Hi,
I think the CMDB forms are a special case. Overlays is not supported there...
So in theory you should have no similar issues with ITSM.
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> Hi Claire and Terry,
>
> While upgrading Atrium Core from 7.6.04 to 8.1.01, even I am getting this
> error on installer that
> (X) Following forms have overlays created. Atrium install needs this
> overlay to be deleted. Please delete the overlay for following forms before
> proceeding with upgrade:
> BMC.CORE:BMC_BaseElement
> BMC.CORE:BMC_BaseElement:AUDIT
> BMC.CORE:BMC_ComputerSystem
> BMC.CORE:BMC_Equipment
>
> We do have custom attributes for some of the classes including those
> mentioned above but I believe this should be preserved.
> Please suggest how to correct this error?
>
> Also, we plan to upgrade ITSM after this. Should I be prepared to see such
> errors there as well?
> Please suggest how to take it forward.
>
> Regards,
> Aditya
>
> On Tue, Oct 28, 2014 at 4:06 AM, Terry Bootsma <[email protected]>
> wrote:
>>
>> **
>> Claire:
>>
>> The fact that your prod db was changed when you deleted your overlays in
>> Dev Studio when connecting to RemTST tells me that maybe you didn't update
>> your database connection from your RemTST VM to point to the test
>> database? I know it is pretty obvious, but that is the only reason I
>> could think it would happen. But, why you should have to delete your
>> overlays is confusing (unless your overlays were corrupt ? ) . That's the
>> whole purpose of overlays.
>>
>> Terry
>>
>>
>> ------------------------------
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [email protected]] *On Behalf Of *Sanford, Claire
>> *Sent:* October-27-14 6:06 PM
>> *To:* [email protected]
>> *Subject:* Deleting Overlays - Nightmare
>>
>> **
>> I’m trying to do an “upgrade” on a new VM server. Did ARS 7.6.04 PS3
>> to
>> ARS 8.01.03. Just a few hiccups.
>>
>> Going from Atrium Core 7.6.04 SP3 to SP5 has been the nightmare. Once
>> that is done then I’ll be doing the rest of the ITSM stuff which is
>> heavily
>> overlayed!
>>
>> I have had the DBA copy the Prod DB to a new space RemTST and the
>> installer for the CMDB told me to delete the Overlays for some of the
>> “BMC.CORE:” forms.
>>
>> When I did this using Dev Studio (after confirming with the support dude),
>> the tables went from “Overlayed” to “Unmodified”. On RemTST.
>>
>> It also happened on RemProd. The Production Database. I was not even
>> logged into the Prod server in Dev Studio. All those forms now show
>> Unmodified instead of Overlayed.
>>
>> Because the fields were entered using the class manager, my fields should
>> still be there. There is a backup from this morning for RemProd.
>>
>> The DBA looked at the database on the Oracle level and said that the table
>> ID numbers I gave him are there. They do not show up when I look at the DB
>> via ArUtilities.
>>
>> Any Ideas? I have not had to delete an overlay since going into
>> production and am concerned about the ramifications.
>>
>> All I have gotten from BMC support for all of my questions regarding this
>> upgrade have been copies of KB articles instead of just a yes/no answer to
>> my direct questions.
>>
>> Once Again! Overlays do not make patching and upgrading easier!
>>
>> Claire
>>
>>
>>
>>
>>
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
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