Hi Misi & LJ, Thank you for valuable inputs. Being new to this Remedy environment I am not aware how these custom attributes were added. I believe they were not added via Class Manager (the best practice) and hence there is an overlay existing corresponding to them, as you have mentioned.
I wish to preserve the custom attributes and data corresponding to them. *How should I go about doing that?* How should I analyze to which all forms the custom attribute has been added? via BPCU, isn't it? Once I have list of those forms, do I need to take backup of forms (def) and data (arx)? Regards, Aditya On Fri, Dec 12, 2014 at 7:34 PM, LJ LongWing <[email protected]> wrote: > > ** > Aditya, > Yes, Misi is 100% correct. When adding attributes to CMDB you are > supposed to do it through the class manager, which manages all of the forms > and joins and such. Overlays are not supported and will need to be > deleted...which means you will loose your custom attributes, but you'll > want to take a backup and restore them after the upgrade and the attributes > are added in 'properly' > > On Fri, Dec 12, 2014 at 5:30 AM, Aditya Shrivastava <[email protected]> > wrote: > >> ** >> Hi Claire and Terry, >> >> While upgrading Atrium Core from 7.6.04 to 8.1.01, even I am getting this >> error on installer that >> (X) Following forms have overlays created. Atrium install needs this >> overlay to be deleted. Please delete the overlay for following forms before >> proceeding with upgrade: >> BMC.CORE:BMC_BaseElement >> BMC.CORE:BMC_BaseElement:AUDIT >> BMC.CORE:BMC_ComputerSystem >> BMC.CORE:BMC_Equipment >> >> We do have custom attributes for some of the classes including those >> mentioned above but I believe this should be preserved. >> Please suggest how to correct this error? >> >> Also, we plan to upgrade ITSM after this. Should I be prepared to see >> such errors there as well? >> Please suggest how to take it forward. >> >> Regards, >> Aditya >> >> On Tue, Oct 28, 2014 at 4:06 AM, Terry Bootsma <[email protected]> >> wrote: >>> >>> ** >>> Claire: >>> >>> The fact that your prod db was changed when you deleted your overlays in >>> Dev Studio when connecting to RemTST tells me that maybe you didn't update >>> your database connection from your RemTST VM to point to the test >>> database? I know it is pretty obvious, but that is the only reason I >>> could think it would happen. But, why you should have to delete your >>> overlays is confusing (unless your overlays were corrupt ? ) . That's the >>> whole purpose of overlays. >>> >>> Terry >>> >>> >>> ------------------------------ >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> [email protected]] *On Behalf Of *Sanford, Claire >>> *Sent:* October-27-14 6:06 PM >>> *To:* [email protected] >>> *Subject:* Deleting Overlays - Nightmare >>> >>> ** >>> I’m trying to do an “upgrade” on a new VM server. Did ARS 7.6.04 PS3 to >>> ARS 8.01.03. Just a few hiccups. >>> >>> Going from Atrium Core 7.6.04 SP3 to SP5 has been the nightmare. Once >>> that is done then I’ll be doing the rest of the ITSM stuff which is heavily >>> overlayed! >>> >>> I have had the DBA copy the Prod DB to a new space RemTST and the >>> installer for the CMDB told me to delete the Overlays for some of the >>> “BMC.CORE:” forms. >>> >>> When I did this using Dev Studio (after confirming with the support >>> dude), the tables went from “Overlayed” to “Unmodified”. On RemTST. >>> >>> It also happened on RemProd. The Production Database. I was not even >>> logged into the Prod server in Dev Studio. All those forms now show >>> Unmodified instead of Overlayed. >>> >>> Because the fields were entered using the class manager, my fields >>> should still be there. There is a backup from this morning for RemProd. >>> >>> The DBA looked at the database on the Oracle level and said that the >>> table ID numbers I gave him are there. They do not show up when I look at >>> the DB via ArUtilities. >>> >>> Any Ideas? I have not had to delete an overlay since going into >>> production and am concerned about the ramifications. >>> >>> All I have gotten from BMC support for all of my questions regarding >>> this upgrade have been copies of KB articles instead of just a yes/no >>> answer to my direct questions. >>> >>> Once Again! Overlays do not make patching and upgrading easier! >>> >>> Claire >>> >>> >>> >>> >>> >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
