I am having this same issue. I have done all that you have, along with modify 
the mid-tier config.properties file entries:

arsystem.nativereport.onscreen_max_entries=2000
arsystem.FileExport_max_entries=2000

I changed both to be 5000 and yet it still brought back only 2000 after a full 
system restart, including mid-tier.


From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Terri Lockwood
Sent: Friday, February 20, 2015 10:39 AM
To: [email protected]
Subject: Reports cutting off at 2000 records

**
I've got a dilemma that I'm hoping you experts can help me with.  Have a 
development system with version 8.1.01.  I'm trying to pull company records and 
have tried both from AR User and from MidTier.  I can pull 2412 records from 
both but when I make a report on the web it is only showing 2000 records. 
(Report from User tool reports on all 5000)  I went into the System Admin 
console and found that under the Configuration tab the "Max Entries Returned By 
GetList" was set to 2000.  I have changed it to 5000 and saved it.  I cleared 
both browser and server cache but it will still only return 2000 records using 
the web.  I then restarted both the app and midtier server.  Sill the same.  
Where am I missing another setting?  Thanks in advance for your help!


~~~~~~~~~~~~~~~
Terri

ARS 8.1.01
ITSM 8.1.01
Midtier 8.1.01
Windows 2008 R2
MS SQL 2008 R2 SP2

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