This issue most likely observed in java v1.8, to fix the issue, install lower version of java or if already installed. Goto the /bin folder of apache tomcat installation. And run tomcatXws.exe as administrator and go to java tab, browse the JVM.dll file point to jre version 1.6 and above not jre 1.8. Followed by restarting the tomcat service. And check ..hope this will fix this issue.
Best regards, Kanhu. On Apr 14, 2015 12:03 PM, "Jain, Gourav" <[email protected]> wrote: > ** > > Which java version are you using? > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Shafqat Ayaz > *Sent:* 24 February 2015 21:18 > *To:* [email protected] > *Subject:* Problems with Mid_Tier config tool > > > > ** > > > > Hi guys > > when opening the mid-tier config page everything works fine except when i > click on the Cache settings, I get this: I also get this when trying to > open the login page. > > any help gratefully received with thanks. > > This is a new install of ARS 8.1 on SQL Server. I can access the system > fine from a WUT. > > > > HTTP Status 500 > > *type* Exception report > > *message* > > *description* *The server encountered an internal error () that prevented > it from fulfilling this request.* > > *exception* > > org.apache.jasper.JasperException: Unable to compile class for JSP: > > > > An error occurred at line: 1 in the generated java file > > The type java.util.regex.Pattern cannot be resolved. It is indirectly > referenced from required .class files > > > > An error occurred at line: 19 in the generated java file > > The import java.util.regex.Pattern cannot be resolved > > > > An error occurred at line: 78 in the jsp file: /shared/login_common.jsp > > Pattern cannot be resolved > > 75: else > > 76: requrl = Validator.StripOffScriptTag(requrl); > > 77: if(requrl!=null) > > 78: > requrl=Validator.URLParamsEscape(requrl.replaceAll(Pattern.quote("\""), > "%22")); > > 79: if (requrl != null && (requrl.length()>0) && requrl.charAt(0) == '/') { > > 80: int appidx = requrl.indexOf("/apps/"); > > 81: if (appidx != -1) { > > > > > > Stacktrace: > > > org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:92) > > > org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:330) > > > org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:439) > > org.apache.jasper.compiler.Compiler.compile(Compiler.java:334) > > org.apache.jasper.compiler.Compiler.compile(Compiler.java:312) > > org.apache.jasper.compiler.Compiler.compile(Compiler.java:299) > > > org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:586) > > > org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:317) > > > org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342) > > org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267) > > javax.servlet.http.HttpServlet.service(HttpServlet.java:717) > > com.remedy.arsys.support.UTF8EncodingFilter.doFilter(Unknown Source) > > *note* *The full stack trace of the root cause is available in the > Apache Tomcat/6.0.20 logs.* > ------------------------------ > Apache Tomcat/6.0.20 > > > > *Shafqat Ayaz* > > > > ------------------------------ > > *From:* Ravindrakumar Rodge <[email protected]> > *To:* [email protected] > *Sent:* Sunday, February 22, 2015 2:10 PM > *Subject:* Re: Reports cutting off at 2000 records > > > > ** > > Adding to above also check if in preferences user is set to retrieve those > many records only due to which you are getting 2000 records. > > > -Ravindrakumar > > > > On 22-Feb-2015 7:37 PM, "Ravindrakumar Rodge" <[email protected]> wrote: > > There's a parameter in ar. cfg which sets the server cache size. > Server-side-chunk-size: > It must be set to 2000. > Also check if the server is licensed or its being used in evaluation mode. > Evaluation mode only retrieve 2000 records from any form. > > - Ravindrakumar > > On 20-Feb-2015 10:13 PM, "Terri Lockwood" <[email protected]> > wrote: > > ** > > I’ve got a dilemma that I’m hoping you experts can help me with. Have a > development system with version 8.1.01. I’m trying to pull company records > and have tried both from AR User and from MidTier. I can pull 2412 records > from both but when I make a report on the web it is only showing 2000 > records. (Report from User tool reports on all 5000) I went into the > System Admin console and found that under the Configuration tab the “*Max > Entries Returned By GetList*” was set to 2000. I have changed it to 5000 > and saved it. I cleared both browser and server cache but it will still > only return 2000 records using the web. I then restarted both the app and > midtier server. Sill the same. Where am I missing another setting? > Thanks in advance for your help! > > > > > > ~~~~~~~~~~~~~~~ > > Terri > > > > ARS 8.1.01 > > ITSM 8.1.01 > > Midtier 8.1.01 > > Windows 2008 R2 > > MS SQL 2008 R2 SP2 > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
