Which java version are you using?
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Shafqat Ayaz
Sent: 24 February 2015 21:18
To: [email protected]
Subject: Problems with Mid_Tier config tool
**
Hi guys
when opening the mid-tier config page everything works fine except when i click
on the Cache settings, I get this: I also get this when trying to open the
login page.
any help gratefully received with thanks.
This is a new install of ARS 8.1 on SQL Server. I can access the system fine
from a WUT.
HTTP Status 500
type Exception report
message
description The server encountered an internal error () that prevented it from
fulfilling this request.
exception
org.apache.jasper.JasperException: Unable to compile class for JSP:
An error occurred at line: 1 in the generated java file
The type java.util.regex.Pattern cannot be resolved. It is indirectly
referenced from required .class files
An error occurred at line: 19 in the generated java file
The import java.util.regex.Pattern cannot be resolved
An error occurred at line: 78 in the jsp file: /shared/login_common.jsp
Pattern cannot be resolved
75: else
76: requrl = Validator.StripOffScriptTag(requrl);
77: if(requrl!=null)
78:
requrl=Validator.URLParamsEscape(requrl.replaceAll(Pattern.quote("\""), "%22"));
79: if (requrl != null && (requrl.length()>0) && requrl.charAt(0) == '/') {
80: int appidx = requrl.indexOf("/apps/");
81: if (appidx != -1) {
Stacktrace:
org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:92)
org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:330)
org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:439)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:334)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:312)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:299)
org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:586)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:317)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
com.remedy.arsys.support.UTF8EncodingFilter.doFilter(Unknown Source)
note The full stack trace of the root cause is available in the Apache
Tomcat/6.0.20 logs.
________________________________
Apache Tomcat/6.0.20
Shafqat Ayaz
________________________________
From: Ravindrakumar Rodge <[email protected]<mailto:[email protected]>>
To: [email protected]<mailto:[email protected]>
Sent: Sunday, February 22, 2015 2:10 PM
Subject: Re: Reports cutting off at 2000 records
**
Adding to above also check if in preferences user is set to retrieve those many
records only due to which you are getting 2000 records.
-Ravindrakumar
On 22-Feb-2015 7:37 PM, "Ravindrakumar Rodge"
<[email protected]<mailto:[email protected]>> wrote:
There's a parameter in ar. cfg which sets the server cache size.
Server-side-chunk-size:
It must be set to 2000.
Also check if the server is licensed or its being used in evaluation mode.
Evaluation mode only retrieve 2000 records from any form.
- Ravindrakumar
On 20-Feb-2015 10:13 PM, "Terri Lockwood"
<[email protected]<mailto:[email protected]>> wrote:
**
I’ve got a dilemma that I’m hoping you experts can help me with. Have a
development system with version 8.1.01. I’m trying to pull company records and
have tried both from AR User and from MidTier. I can pull 2412 records from
both but when I make a report on the web it is only showing 2000 records.
(Report from User tool reports on all 5000) I went into the System Admin
console and found that under the Configuration tab the “Max Entries Returned By
GetList” was set to 2000. I have changed it to 5000 and saved it. I cleared
both browser and server cache but it will still only return 2000 records using
the web. I then restarted both the app and midtier server. Sill the same.
Where am I missing another setting? Thanks in advance for your help!
~~~~~~~~~~~~~~~
Terri
ARS 8.1.01
ITSM 8.1.01
Midtier 8.1.01
Windows 2008 R2
MS SQL 2008 R2 SP2
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