12 days now. 3 times they have promised to escalate my cancellation request. They say that it can only be done by having someone from that department call me to confirm that I really wish to cancel. 3 messages entered via web portal produce a web page that says the message is accepted but not even one automated acknowledgement email(and yes - the address I use with them bypasses virus/spam filtering).
But in spite of all this their billing system is functioning well and attempting to charge me for another month of service. The account was active about 18 months so there are no 1-year commitment issues involved here. I would strongly advise people to steer clear of vonage or any company that operates in such a fashion. You do not want to furnish credit card numbers to companies of this type. _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
