Hi Moshe,
You might want to have a look at this open source web ticketing system
: http://www.osticket.com its pretty neat and clean code.
It shall beat all the commercial ones, if you are looking at live
support kind of mechanism, then i would seriously recommend :
http://livehelp.zdziarski.com/
It beats all the commercial vendors and what more its OpenSource !
http://livehelp.zdziarski.com/matrix.html
Made by the genius who also happens to write D-SPAM, the most complete
anti-spam mail system.
If you wish to deploy any of the above, do let me know, we can provide
you help with both of the systems.
Thanks & Regards,
Mitul Limbani,
Founder & CEO,
Enterux Solutions,
The Enterprise Linux Company (TM),
www.enterux.com
Quoting Brandon Galbraith <[EMAIL PROTECTED]>:
Cerberus by Webgroup Media [http://www.cerberusweb.com/] is pretty good.
It's ASP based with a monthly charge, but the fee isn't too bad and it has
an excellent feature set.
-brandon
Disclaimer: I don't wory for Cerberus in any way, shape, or form. Just a
satisfied customer.
On 8/27/06, Moshe Maeir <[EMAIL PROTECTED]> wrote:
Can anyone recommend a Web based Help Desk, which we want to install on
our website - so customers can enter support requests and then we
can distribute and track them?
Thanks
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Brandon Galbraith
Email: [EMAIL PROTECTED]
AIM: brandong00
Voice: 630.400.6992
"A true pirate starts drinking before the sun hits the yard-arm. Yarrrr.
--thelost"
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