The DNS entries are provided on the main page of the portal login.
-Jed
On May 7, 2007, at 5:12 PM, Mark Holm wrote:
I have been trying to get help on this from Jed or anybody Since
April 4 when all my accounts went down. I followed all the
instructions that Jed sent out for requesting the DID move, but
NEVER received a message stating the new server names that should
be used for registering with the new servers. I just noticed this
afternoon that the FAQ section on their web site has a new list of
names on it now that they say to use to check access speed with.
Are those the names we should also be registering with? I tried
plugging them into my setup, but am still not getting registration.
Mean while all of my inbound numbers continue to give the message
"You have reached a non-working number" when called. I have tried
calling them, but their original number gave the same non-working
number message also, and now it says you have to use area code 253
instead of 206, but that number also comes back with non-working
number messages as well. How are you supposed to contact a company
that is supposedly "still in business", but who's main published
line doesn't work and doesn't respond to trouble tickets?
I currently have 7 outstanding tickets in their system, 4 marked
CRITICAL that range from requests for help to please for
assistance, and have yet to receive ANY response from ANYBODY at
SellVoIP. I even went so far as to report them to the Oregon PUC,
but they can't reach them either…
Jed,
If you are still lurking on this listserver, can you PLEASE let us
(me specifically) know:
1) How to contact you or your support team in a manner that will
get an answer?
2) How to get a copy of the mystery email stating that Static IP
addresses were changing to DNS names and what they should be
changed to? Better yet, what should the correct SIP settings for a
server with a static address?
3) Baring getting it working again, What is needed to facilitate a
number port from your system and get a refund of the moneys sitting
in my accounts on your system.
Hopefully you can sense my frustration on this. We've been with you
for almost 2 years and were a supporter until now. Help me be a
supporter again!?!
markh
================================================
Mark A. Holm
InfoArch, Inc.
7456 SW Baseline, PMB#123. Office: (503) 943-3202
Hillsboro, OR 97123 Fax: (503) 591-8584
http://www.infoarch.com <mailto:[EMAIL PROTECTED]>
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