Please don't hijack this thread.
On 8/4/05, Kanuri, Seshu (Company IT) <[EMAIL PROTECTED]> wrote: > Senad, > > I don't want to take this conversation much further and send a laundry > list of issues we faced with Switchware to this forum, and the myriads > of bugs we have wrestled with in the past 18 months, as that list is too > long and this forum is not for that purpose. > > >In addition, our clients we deal on regular basis do > > not "disappear". Each and every client is looked after by us. > > They do not, "install" the software try it and then come back > > after several weeks/months and start the install process all > > over again... That is not a workable model for anyone. > > The answer to your above comments is already known to you and it is > already mentioned in Para-1. As you already knew, the two install > efforts by me, one in September-October 2004 and One in > November-December 2004 have failed to install a working software. On > several occasions when I have reverted back to you on giving me a > working version, your answer ( as well as Stephen Wingfield's ) was that > Bicom don't have one ready. > > Infact, as I remember this correctly, Switchware was taken out of your > product list due to these issues. Moreover is it ethical or legitimate > to sell a software that has to be installed only by your technical team > and works only on a specific hardware for a given network card and for a > given IP. You don't even have a tarball to download and install till > today, let alone a CD image?. This is not the way products are sold, > where everything is closed, even the features of Asterisk that are > available otherwise. > > > Our "installed" clients certainly do not try to look > > into our source code and then say "it is not working". > > I don't understand what you mean by looking into your source code, but > if you mean that "once Switchware is installed, live with what Bicom > allows you to do with Asterisk, and dont ask questions like 'Why Cannot > I use 4 Digit extensions' or 'Why cant I use ASTCC with Switchware' or > 'Why cannot I create more than X number of channels'" or millions of > other such questions, my answer is that this is totally out of line with > the purpose of Asterisk as an Open Source software and if Digium knew > what is going on, probably you are going to have legal issues as far as > the GPL of the code is concerned, in the same way Sysmaster did with > their SM7000 products. > > Your Channel Locking and per channel pricing poilicy I am sure will put > Oracle and Larry Ellsion to shame. > > I feel that Bicom should have spent more time making Switchware or > PBXware work cleanly, rather than spending most of the time in > copyprotecting and closed sourcing Asterisk so that if the customer has > to move the installation to another server, they have to call you for a > new license code and pay you for the installation, rather than doing it > himself. > > This is against the open source philosophy we are all trying to benefit > from. > > Seshu Kanuri > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Senad J > Sent: Thursday, August 04, 2005 12:47 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: RE: [Asterisk-Users] Features you'd like to see in a GUI? > > > If your intention is just to build a GUI for Asterisk, read no > > further. > > If your desire is to build something more purposeful, your best bet > > would be to see the existing commercial GUI/HostedPBX offerings like > > Pbxware and Switchware from bicomsystems.com ( > > http://www.bicomsystems.com) and Thirdlane Technologies > > (http://www.thirdlane.com/opensource.htm) > > and > > the Open Source software like AMP and try to emulate (or preferably > > improve upon) them. > > > > My suggestion is to create a "VOIP Business in a Box System" that has > > inter-alia following list of modules: > > > > 1) GUI To configure Administer Asterisk Extensions across many servers > > 2) Postpaid and Prepaid Billing modules with realtime call progress > > detection and call cut-off 3)CRM Module for customers to register and > > provide their information for recurring billing. > > 4)Web based conference room management module 5)Web based click to > > dial and callback module > > > > Many of these modules are already available on Open Source like > > SugarCRM, AsreskiCC etc., and [EMAIL PROTECTED] CD contains AMP and > > SugarCRM at this time, besides other Open Source utilities like > > PhpMyAdmin. > > > > Here is the bottomline: > > ---------------------- > > The real need is for a commercially deployable solution that can > > create a business, without too many additions to it. > > > > Bicom Systems has promised for too long that their Pbxware and > > Switchware can fullfill this need to create a business, but they never > > > deliverd their promise. PBXware and Switchware have been a total and > > expensive disappointment to me and for the few who invested in them. > > > I would not normally reply on a post like this, but since you are > publicly expressing your opinion on products and services that we offer, > I must defend our years of work. > > We have PBXware and SWITCHware deployed at many locations around the > globe - all working just fine. The combination of SWITCHware and other > applications (Billing, CMS, Products & Services Database, Media Proxy, > SER, Cluster servers etc) form what we call "Telco in a BOX". We have > deployed such solutions in North America, Europe and shortly Asia. Our > clients are small to medium and some of largest blue chip corporate > companies in the world and even Chip Manufacturers. Our distributors > include approved Digium distributors and have been deploying our > products with no major issues. > > As for "expensive disappointment" ... What is expensive ? > If you mean a small switch costing several thousands or complete > solutions costing several hundred of thousands. Take your pick ... > > In addition, our clients we deal on regular basis do not "disappear". > Each and every client is looked after by us. They do not, "install" the > software try it and then come back after several weeks/months and start > the install process all over again... That is not a workable model for > anyone. > > Our "installed" clients certainly do not try to look into our source > code and then say "it is not working". > > As for putting "Business in a BOX" and any of the many other projects > together of which this list has had to endure from you in the past 24 > months, we wish you the best of luck and trust that they neither have > proved too expensive or disappointing to discourage you further. > > > > Senad Jordanovic > www.bicomsystems.com > > _______________________________________________ > Asterisk-Users mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -------------------------------------------------------- > > NOTICE: If received in error, please destroy and notify sender. 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