Considering I'm in the market to outfit 5 offices with an integrated phone
system, I'm interested in hearing a response from Bicom on these topics. I
like the "look" of PBXware. I may be interested in getting more technical
details. I like the Bicom business model better than the Fonality business
model.
One major issue for me as the end user is that I already have 5 Polycom
phones. Does PBWware support Polycom phones yet?
At 12:34 PM 8/4/2005, you wrote:
Senad,
I don't want to take this conversation much further and send a laundry
list of issues we faced with Switchware to this forum, and the myriads
of bugs we have wrestled with in the past 18 months, as that list is too
long and this forum is not for that purpose.
>In addition, our clients we deal on regular basis do
> not "disappear". Each and every client is looked after by us.
> They do not, "install" the software try it and then come back
> after several weeks/months and start the install process all
> over again... That is not a workable model for anyone.
The answer to your above comments is already known to you and it is
already mentioned in Para-1. As you already knew, the two install
efforts by me, one in September-October 2004 and One in
November-December 2004 have failed to install a working software. On
several occasions when I have reverted back to you on giving me a
working version, your answer ( as well as Stephen Wingfield's ) was that
Bicom don't have one ready.
Infact, as I remember this correctly, Switchware was taken out of your
product list due to these issues. Moreover is it ethical or legitimate
to sell a software that has to be installed only by your technical team
and works only on a specific hardware for a given network card and for a
given IP. You don't even have a tarball to download and install till
today, let alone a CD image?. This is not the way products are sold,
where everything is closed, even the features of Asterisk that are
available otherwise.
> Our "installed" clients certainly do not try to look
> into our source code and then say "it is not working".
I don't understand what you mean by looking into your source code, but
if you mean that "once Switchware is installed, live with what Bicom
allows you to do with Asterisk, and dont ask questions like 'Why Cannot
I use 4 Digit extensions' or 'Why cant I use ASTCC with Switchware' or
'Why cannot I create more than X number of channels'" or millions of
other such questions, my answer is that this is totally out of line with
the purpose of Asterisk as an Open Source software and if Digium knew
what is going on, probably you are going to have legal issues as far as
the GPL of the code is concerned, in the same way Sysmaster did with
their SM7000 products.
Your Channel Locking and per channel pricing poilicy I am sure will put
Oracle and Larry Ellsion to shame.
I feel that Bicom should have spent more time making Switchware or
PBXware work cleanly, rather than spending most of the time in
copyprotecting and closed sourcing Asterisk so that if the customer has
to move the installation to another server, they have to call you for a
new license code and pay you for the installation, rather than doing it
himself.
This is against the open source philosophy we are all trying to benefit
from.
Seshu Kanuri
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