NICE! That did the trick.
Thanks!
Julian Lyndon-Smith wrote:
try autopause in queues.conf
James Fromm wrote:
We are assigning interfaces directly to our customer service queue
through an application running on each agent's PC using the QueueAdd
Manager API command. No agents are defined in agents.conf.
Does anyone have a solution to pause or remove an interface that
doesn't answer after a defined period of time?
Thank you,
James
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