Good comment.
Another feature suggestion
You might to ask the person to press 1 to confirm or 2 to leave a
message if the appointment is not going to be kept or 0 to reach the
receptionist to reschedule the appointment.
Ron
On 26/04/2013 7:06 AM, Chris Bagnall wrote:
On 26/4/13 10:38 am, jg wrote:
they are currently calling patients. I think these calls apply only to a
certain fraction of the patients, who are difficult to contact by other
methods.
I suspect there will be different requirements depending on how
'helpful' to patients you wish to be. At the very simplest end of the
scale, you could simply call the patient's number and remind them of
their appointment on <dd hhmm>, then disconnect.
However, the OP probably wants something a little more sophisticated
than that. At the very least, you would want some method of handling
shared numbers (e.g. a shared dwelling with a single phone), so you
didn't inadvertently advertise a patient's appointment to someone else
who answered the phone. So you would at the very minimum want a simple
IVR that says "We are trying to reach Mr. Joe Bloggs. If this is he,
press 1 now, otherwise please hang up."
Going beyond that, you might want your reception staff, when booking
appointments, to ask the patient when they would like their reminder
call - the day before, an hour before, etc. etc. (and if the day
before, would they prefer it in the morning, afternoon, or evening).
As others have said, the OP might be best advised to request (paid)
assistance with the project on the [asterisk-biz] list.
Kind regards,
Chris
--
Ron Wheeler
President
Artifact Software Inc
email: [email protected]
skype: ronaldmwheeler
phone: 866-970-2435, ext 102
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