We did something like that - see http://blog.wombatdialer.com/post/24187267017/drstrangelove You can use the free version of the dialer if you have low traffic or just want to run a test. l.
2013/4/26 Ron Wheeler <[email protected]> > Good comment. > Another feature suggestion > You might to ask the person to press 1 to confirm or 2 to leave a message > if the appointment is not going to be kept or 0 to reach the receptionist > to reschedule the appointment. > > Ron > > > On 26/04/2013 7:06 AM, Chris Bagnall wrote: > >> On 26/4/13 10:38 am, jg wrote: >> >>> they are currently calling patients. I think these calls apply only to a >>> certain fraction of the patients, who are difficult to contact by other >>> methods. >>> >> >> I suspect there will be different requirements depending on how 'helpful' >> to patients you wish to be. At the very simplest end of the scale, you >> could simply call the patient's number and remind them of their appointment >> on <dd hhmm>, then disconnect. >> >> However, the OP probably wants something a little more sophisticated than >> that. At the very least, you would want some method of handling shared >> numbers (e.g. a shared dwelling with a single phone), so you didn't >> inadvertently advertise a patient's appointment to someone else who >> answered the phone. So you would at the very minimum want a simple IVR that >> says "We are trying to reach Mr. Joe Bloggs. If this is he, press 1 now, >> otherwise please hang up." >> >> Going beyond that, you might want your reception staff, when booking >> appointments, to ask the patient when they would like their reminder call - >> the day before, an hour before, etc. etc. (and if the day before, would >> they prefer it in the morning, afternoon, or evening). >> >> As others have said, the OP might be best advised to request (paid) >> assistance with the project on the [asterisk-biz] list. >> >> Kind regards, >> >> Chris >> > > > -- > Ron Wheeler > President > Artifact Software Inc > email: [email protected] > skype: ronaldmwheeler > phone: 866-970-2435, ext 102 > > > > -- > ______________________________**______________________________**_________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/**mailman/listinfo/asterisk-**users<http://lists.digium.com/mailman/listinfo/asterisk-users> > -- Loway - home of QueueMetrics - http://queuemetrics.com Test-drive WombatDialer beta @ http://wombatdialer.com
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