Would love too hear more about this, as we are looking for a solution too.
> Good comment. > Another feature suggestion > You might to ask the person to press 1 to confirm or 2 to leave a message if > the appointment is not going to be kept or 0 to reach the receptionist to > reschedule the appointment. > > Ron > > On 26/04/2013 7:06 AM, Chris Bagnall wrote: >> On 26/4/13 10:38 am, jg wrote: >>> they are currently calling patients. I think these calls apply only to a >>> certain fraction of the patients, who are difficult to contact by other >>> methods. >> >> I suspect there will be different requirements depending on how 'helpful' to >> patients you wish to be. At the very simplest end of the scale, you could >> simply call the patient's number and remind them of their appointment on <dd >> hhmm>, then disconnect. >> >> However, the OP probably wants something a little more sophisticated than >> that. At the very least, you would want some method of handling shared >> numbers (e.g. a shared dwelling with a single phone), so you didn't >> inadvertently advertise a patient's appointment to someone else who answered >> the phone. So you would at the very minimum want a simple IVR that says "We >> are trying to reach Mr. Joe Bloggs. If this is he, press 1 now, otherwise >> please hang up." >> >> Going beyond that, you might want your reception staff, when booking >> appointments, to ask the patient when they would like their reminder call - >> the day before, an hour before, etc. etc. (and if the day before, would they >> prefer it in the morning, afternoon, or evening). >> >> As others have said, the OP might be best advised to request (paid) >> assistance with the project on the [asterisk-biz] list. >> >> Kind regards, >> >> Chris > > > -- > Ron Wheeler > President > Artifact Software Inc > email: [email protected] > skype: ronaldmwheeler > phone: 866-970-2435, ext 102 > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
