Thanks very much to everyone for their ideas for my original posting.
You've all given me much to consider and think about.
Thanks again,
Brandon
On 5/2/2013 8:54 AM, Lenz Emilitri wrote:
We did something like that - see
http://blog.wombatdialer.com/post/24187267017/drstrangelove
You can use the free version of the dialer if you have low traffic or
just want to run a test.
l.
2013/4/26 Ron Wheeler <[email protected]
<mailto:[email protected]>>
Good comment.
Another feature suggestion
You might to ask the person to press 1 to confirm or 2 to leave a
message if the appointment is not going to be kept or 0 to reach
the receptionist to reschedule the appointment.
Ron
On 26/04/2013 7:06 AM, Chris Bagnall wrote:
On 26/4/13 10:38 am, jg wrote:
they are currently calling patients. I think these calls
apply only to a
certain fraction of the patients, who are difficult to
contact by other
methods.
I suspect there will be different requirements depending on
how 'helpful' to patients you wish to be. At the very simplest
end of the scale, you could simply call the patient's number
and remind them of their appointment on <dd hhmm>, then
disconnect.
However, the OP probably wants something a little more
sophisticated than that. At the very least, you would want
some method of handling shared numbers (e.g. a shared dwelling
with a single phone), so you didn't inadvertently advertise a
patient's appointment to someone else who answered the phone.
So you would at the very minimum want a simple IVR that says
"We are trying to reach Mr. Joe Bloggs. If this is he, press 1
now, otherwise please hang up."
Going beyond that, you might want your reception staff, when
booking appointments, to ask the patient when they would like
their reminder call - the day before, an hour before, etc.
etc. (and if the day before, would they prefer it in the
morning, afternoon, or evening).
As others have said, the OP might be best advised to request
(paid) assistance with the project on the [asterisk-biz] list.
Kind regards,
Chris
--
Ron Wheeler
President
Artifact Software Inc
email: [email protected]
<mailto:[email protected]>
skype: ronaldmwheeler
phone: 866-970-2435, ext 102 <tel:866-970-2435%2C%20ext%20102>
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