Thank you for the responces Shidan and Dave. The context is what Shidan mentioned. The long distance routes. Let me break this down further more because I am still confused.
So a high value of ASR would be better ==>more calls go through. A low value of PDD would also be better ==> connect faster. A high value of ACD is better??? because the call can be maintained for longer??? What I still don't get about ACD is that for example this was an all India route and it only allows 14 minutes maximum for the call? That is really not desireable. Thank you On 4/23/06, Shidan <[EMAIL PROTECTED]> wrote: > > asr= averagse seizure ratio how many calls go through > acd= average call duration how long the calls last > pdd= phone dial delay how long of dead silence there is before > the call dials out > > they are statistics for LD routes and one of the things you weigh > routes with in your lcr table. If you are buying enough LD you will > usually get guarantees on these stats from your provider. > > -------- > Shidan > > On 4/23/06, Dave Donovan <[EMAIL PROTECTED]> wrote: > > Rob, > > > > Can you tell us anything about the context here? > > > > It could imagine these being stats for the IVR at a place like Rogers: > > > > ASR: % of callers handled by Automated Speech Recognition (Emily) > > PDD: ??? > > ACD: Average time spent in ACD queue waiting for a live agent > > Capacity: # of lines (672 voice channels I think) > > > > That's just a wild stab. Like I said, context would help. > > > > Dave > > > > > > On 4/23/06, Rob Robinson <[EMAIL PROTECTED]> wrote: > > > > > > > > > Hello, > > > > > > What do all these terms mean to you? Here is an example of their > usage. I > > am specially confused about ACD because it has a very variable and high > > value. > > > > > > ASR:60% > > > PDD:2-4 seconds > > > ACD: 14mins > > > Capacity: DS3 > > > > > > Thanks > > > > > > > > -- > > David Donovan > > Consultant > > Fulcrum Solutions > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] > For additional commands, e-mail: [EMAIL PROTECTED] > >
