Once again thanks for the insight. Good thing you brough up voip escrow. Do you have any experience with voipescrow4, 5, 6 etc...? Or, is there any other voipescrows that are reliable?
On 4/23/06, Shidan <[EMAIL PROTECTED]> wrote: > > What it means is that the average call lasted for 14 minutes, thats a > good stat. It's not the maximum or minimum, its the average duration > of the call. If the acd was 15 seconds you would think twice about > getting that route. Anyways , unless you are paying postpaid, escrow > or letter of credit I wouldn't worry too much about what people in > that industry promise or say about their routes. The best way is just > to test it before you commit alot to it. > > ------- > Shidan > > On 4/23/06, Rob Robinson <[EMAIL PROTECTED]> wrote: > > > > Thank you for the responces Shidan and Dave. The context is what Shidan > > mentioned. The long distance routes. Let me break this down further more > > because I am still confused. > > > > So a high value of ASR would be better ==>more calls go through. > > A low value of PDD would also be better ==> connect faster. > > > > A high value of ACD is better??? because the call can be maintained for > > longer??? What I still don't get about ACD is that for example this was > an > > all India route and it only allows 14 minutes maximum for the call? That > is > > really not desireable. > > > > Thank you > > > > > > > > On 4/23/06, Shidan <[EMAIL PROTECTED]> wrote: > > > > > asr= averagse seizure ratio how many calls go through > > acd= average call duration how long the calls last > > pdd= phone dial delay how long of dead silence there is before > > the call dials out > > > > they are statistics for LD routes and one of the things you weigh > > routes with in your lcr table. If you are buying enough LD you will > > usually get guarantees on these stats from your provider. > > > > -------- > > Shidan > > > > On 4/23/06, Dave Donovan <[EMAIL PROTECTED]> wrote: > > > Rob, > > > > > > Can you tell us anything about the context here? > > > > > > It could imagine these being stats for the IVR at a place like > Rogers: > > > > > > ASR: % of callers handled by Automated Speech Recognition (Emily) > > > PDD: ??? > > > ACD: Average time spent in ACD queue waiting for a live agent > > > Capacity: # of lines (672 voice channels I think) > > > > > > That's just a wild stab. Like I said, context would help. > > > > > > Dave > > > > > > > > > On 4/23/06, Rob Robinson <[EMAIL PROTECTED]> wrote: > > > > > > > > > > > > Hello, > > > > > > > > What do all these terms mean to you? Here is an example of their > usage. > > I > > > am specially confused about ACD because it has a very variable and > high > > > value. > > > > > > > > ASR:60% > > > > PDD:2-4 seconds > > > > ACD: 14mins > > > > Capacity: DS3 > > > > > > > > Thanks > > > > > > > > > > > > -- > > > David Donovan > > > Consultant > > > Fulcrum Solutions > > > > --------------------------------------------------------------------- > > To unsubscribe, e-mail: [EMAIL PROTECTED] > > For additional commands, e-mail: [EMAIL PROTECTED] > > > > > > >
