What it means is that the average call lasted for 14 minutes, thats a good stat. It's not the maximum or minimum, its the average duration of the call. If the acd was 15 seconds you would think twice about getting that route. Anyways , unless you are paying postpaid, escrow or letter of credit I wouldn't worry too much about what people in that industry promise or say about their routes. The best way is just to test it before you commit alot to it.
------- Shidan On 4/23/06, Rob Robinson <[EMAIL PROTECTED]> wrote: > > Thank you for the responces Shidan and Dave. The context is what Shidan > mentioned. The long distance routes. Let me break this down further more > because I am still confused. > > So a high value of ASR would be better ==>more calls go through. > A low value of PDD would also be better ==> connect faster. > > A high value of ACD is better??? because the call can be maintained for > longer??? What I still don't get about ACD is that for example this was an > all India route and it only allows 14 minutes maximum for the call? That is > really not desireable. > > Thank you > > > > On 4/23/06, Shidan <[EMAIL PROTECTED]> wrote: > > > asr= averagse seizure ratio how many calls go through > acd= average call duration how long the calls last > pdd= phone dial delay how long of dead silence there is before > the call dials out > > they are statistics for LD routes and one of the things you weigh > routes with in your lcr table. If you are buying enough LD you will > usually get guarantees on these stats from your provider. > > -------- > Shidan > > On 4/23/06, Dave Donovan <[EMAIL PROTECTED]> wrote: > > Rob, > > > > Can you tell us anything about the context here? > > > > It could imagine these being stats for the IVR at a place like Rogers: > > > > ASR: % of callers handled by Automated Speech Recognition (Emily) > > PDD: ??? > > ACD: Average time spent in ACD queue waiting for a live agent > > Capacity: # of lines (672 voice channels I think) > > > > That's just a wild stab. Like I said, context would help. > > > > Dave > > > > > > On 4/23/06, Rob Robinson <[EMAIL PROTECTED]> wrote: > > > > > > > > > Hello, > > > > > > What do all these terms mean to you? Here is an example of their usage. > I > > am specially confused about ACD because it has a very variable and high > > value. > > > > > > ASR:60% > > > PDD:2-4 seconds > > > ACD: 14mins > > > Capacity: DS3 > > > > > > Thanks > > > > > > > > -- > > David Donovan > > Consultant > > Fulcrum Solutions > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] > For additional commands, e-mail: [EMAIL PROTECTED] > > >
