He's referring to these acronyms in the context of VoIP termination. ASR: answer seizure ratio, % calls that are answered (an indication of the success rate of calls) PDD: post dial delay, time it takes to answer the call (an indication of the hops or quality of the route) ACD: average call duration (an indication of the quality of the route.
A DS3 is 672 DS0, i.e. 672 voice channels. Nabeel > -----Original Message----- > From: Dave Donovan [mailto:[EMAIL PROTECTED] > Sent: April 23, 2006 1:24 PM > To: [email protected] > Subject: Re: [on-asterisk] terms clarifications > > Rob, > > Can you tell us anything about the context here? > > It could imagine these being stats for the IVR at a place like Rogers: > > ASR: % of callers handled by Automated Speech Recognition (Emily) > PDD: ??? > ACD: Average time spent in ACD queue waiting for a live agent > Capacity: # of lines (672 voice channels I think) > > That's just a wild stab. Like I said, context would help. > > Dave > > > On 4/23/06, Rob Robinson <[EMAIL PROTECTED]> wrote: > > Hello, > > What do all these terms mean to you? Here is an example > of their usage. I am specially confused about ACD because it > has a very variable and high value. > > ASR:60% > PDD:2-4 seconds > ACD: 14mins > Capacity: DS3 <mailto:[EMAIL PROTECTED]> > > Thanks > > > > > -- > David Donovan > Consultant > Fulcrum Solutions >
