Rob: I have at least a dozen different carriers and DID providers. Gearing close to 20. As with **MOST** of us who do not have a multi-million dollar infrastructure, we are small.
One of Norm's staff member, Elliott, who is a FULL time support personnel has provided us excellent service so far. Norm has bent over backwards on several occasions. Not that I am happy with the downtime, but I am willing to write this incident off -- as I know Norm personally and I have rendered services from him, along with other providers on this list. The hiccups come with the territory. Problems are bound to happen and this is the nature of our business. Its a risky one. What I do agree is that Norm should have made alternative arrangements to post announcements during any disaster. As an ITSP myself, I'd feel more comfortable if I was kept in the loop. During the disaster, I've sent out mass mails to all my clients informing them of the outage and that we were looking to rectify the situation. I have received my explanation and am satisfied. I wish Norm and Voicenetworks, all the success and wish to see them evolve // as I rely on the success of carriers such as Voicenetworks and many others for my service offerings. Best, Reza. > Now that we know who on the list is using Voice Network. :) > > Is pretty frustrating when DID's go down as we have now way to route > around the problem. I am hoping that Voice Networks will supply its > loyal clients with a technical explanation as to what happened and > what steps will be taken to assure it will not happen in the future. > > My logs indicate that problems started occurring as early as 8:49am. > Then at 3:47pm was the last successful call into my DID. At 4:48pm one > call successfully came through. But others were failing. Service did > not seem to be back at 100% until 8:00pm. > >>From what I can tell Voice Networks is a fairly small operation > (meaning not a lot of staff). The only people I have ever dealt with > there is Norm (The Owner?) and Elliot (Tech Support Guy?). It strikes > me as odd that they only provide tech support during business hours. I > would like to hear what others feel about their tech support. Would > you pay more money to have 24/7 live tech support? > > I'm glad that someone was able to get a hold of Norm, otherwise this > problem might have gone undiscovered until tomorrow. > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] > For additional commands, e-mail: [EMAIL PROTECTED] > > --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
