Thank you for your kind reply. Lloyd
On Thu, Apr 17, 2008 at 12:00 AM, Norman Tomlins <[EMAIL PROTECTED]> wrote: > We had outage this afternoon at approximately 4:30pm until 7:30pm. I > believe > the outage was caused by deadlocking issues within Asterisk. After > restarting the hardware asterisk was running on, all services > restarted. > > During the last 3 months Voice Network has been working on a SIP solution > using OpenSer that will allow our customers to register with more than one > > registration server, so that no single gateway is able to halt services > much > like the issue that occurred. > > These new registration servers are hosted on two different provider > backbones so that if a single provider goes down, it will not affect > calls. > > Voice Network has purchased TMEDIA gateways from www.TelcoBridges.com who > provides carrier-grade VoIP or TMD platforms. Voice Network began testing > the > TMEDIA gateway in November 2007 and after extensive testing is pleased > with the unit's performance and high availability. We plan to install > these new Media gateways within the month. Press Release from Telcobridges > to follow next week. > > Our goal is to remove Asterisk from our network, and only use it to > provide custom services and Voice Mail. > > Asterisk is a great product, but we have out grown it and I feel that > we can not offer a carrier grade service built around it. > > I also understand that you and your customers are upset, and so are > mine(you). > > Once again, sorry. > > Norman Tomlins > President > Voice Network Inc. > > www.VoiceNetwork.ca > > > > > > > On Wed, Apr 16, 2008 at 11:22 PM, Aloysius Thevarajah Lloyd < > [EMAIL PROTECTED]> wrote: > > > One of my customer using the voice network DIDs. > > > > No explanation to the local clients as well. > > > > We cannot avoid the technical problems . But some one from Voice Network > > should tell the reason to the clients. > > > > My frustration is No one answering the emails or phones. > > > > Thank you > > Lloyd > > > > > > > > > > On Wed, Apr 16, 2008 at 11:13 PM, Rob Morris <[EMAIL PROTECTED]> > > wrote: > > > > > Now that we know who on the list is using Voice Network. :) > > > > > > Is pretty frustrating when DID's go down as we have now way to route > > > around the problem. I am hoping that Voice Networks will supply its > > > loyal clients with a technical explanation as to what happened and > > > what steps will be taken to assure it will not happen in the future. > > > > > > My logs indicate that problems started occurring as early as 8:49am. > > > Then at 3:47pm was the last successful call into my DID. At 4:48pm one > > > call successfully came through. But others were failing. Service did > > > not seem to be back at 100% until 8:00pm. > > > > > > From what I can tell Voice Networks is a fairly small operation > > > (meaning not a lot of staff). The only people I have ever dealt with > > > there is Norm (The Owner?) and Elliot (Tech Support Guy?). It strikes > > > me as odd that they only provide tech support during business hours. I > > > would like to hear what others feel about their tech support. Would > > > you pay more money to have 24/7 live tech support? > > > > > > I'm glad that someone was able to get a hold of Norm, otherwise this > > > problem might have gone undiscovered until tomorrow. > > > > > > --------------------------------------------------------------------- > > > To unsubscribe, e-mail: [EMAIL PROTECTED] > > > For additional commands, e-mail: [EMAIL PROTECTED] > > > > > > > > > >
