We had outage this afternoon at approximately 4:30pm until 7:30pm. I believe the outage was caused by deadlocking issues within Asterisk. After restarting the hardware asterisk was running on, all services restarted.
During the last 3 months Voice Network has been working on a SIP solution using OpenSer that will allow our customers to register with more than one registration server, so that no single gateway is able to halt services much like the issue that occurred. These new registration servers are hosted on two different provider backbones so that if a single provider goes down, it will not affect calls. Voice Network has purchased TMEDIA gateways from www.TelcoBridges.com who provides carrier-grade VoIP or TMD platforms. Voice Network began testing the TMEDIA gateway in November 2007 and after extensive testing is pleased with the unit's performance and high availability. We plan to install these new Media gateways within the month. Press Release from Telcobridges to follow next week. Our goal is to remove Asterisk from our network, and only use it to provide custom services and Voice Mail. Asterisk is a great product, but we have out grown it and I feel that we can not offer a carrier grade service built around it. I also understand that you and your customers are upset, and so are mine(you). Once again, sorry. Norman Tomlins President Voice Network Inc. www.VoiceNetwork.ca On Wed, Apr 16, 2008 at 11:22 PM, Aloysius Thevarajah Lloyd < [EMAIL PROTECTED]> wrote: > One of my customer using the voice network DIDs. > > No explanation to the local clients as well. > > We cannot avoid the technical problems . But some one from Voice Network > should tell the reason to the clients. > > My frustration is No one answering the emails or phones. > > Thank you > Lloyd > > > > > On Wed, Apr 16, 2008 at 11:13 PM, Rob Morris <[EMAIL PROTECTED]> wrote: > > > Now that we know who on the list is using Voice Network. :) > > > > Is pretty frustrating when DID's go down as we have now way to route > > around the problem. I am hoping that Voice Networks will supply its > > loyal clients with a technical explanation as to what happened and > > what steps will be taken to assure it will not happen in the future. > > > > My logs indicate that problems started occurring as early as 8:49am. > > Then at 3:47pm was the last successful call into my DID. At 4:48pm one > > call successfully came through. But others were failing. Service did > > not seem to be back at 100% until 8:00pm. > > > > From what I can tell Voice Networks is a fairly small operation > > (meaning not a lot of staff). The only people I have ever dealt with > > there is Norm (The Owner?) and Elliot (Tech Support Guy?). It strikes > > me as odd that they only provide tech support during business hours. I > > would like to hear what others feel about their tech support. Would > > you pay more money to have 24/7 live tech support? > > > > I'm glad that someone was able to get a hold of Norm, otherwise this > > problem might have gone undiscovered until tomorrow. > > > > --------------------------------------------------------------------- > > To unsubscribe, e-mail: [EMAIL PROTECTED] > > For additional commands, e-mail: [EMAIL PROTECTED] > > > > >
