Thanks... I'm just confused, this sales person is pretty good, and I often get calls for him. But his call numbers are 1/10th of the others, yet he is putting more hours in.
I put in IAX2/555 and I get low number in comparison to another sales rep. I guess this means I'm scheduling a little meeting on Monday to straighten this all out with the rep (fire). Regards, Chuck From: Mike Ashton [mailto:[EMAIL PROTECTED] Sent: Friday, October 31, 2008 3:41 PM To: [email protected] Subject: Re: [on-asterisk] Something screwy... how to report on all inbound and outbound calls for a sales person (extension) What sort of query are you running? Remember the default Trixbox reporting system includes everything a caller does as a single call ( voicemail, meetme, extension to extension, failed and good calls). If you don't know how to access and run queries in the DB then I'd suggest you use the reporting tool to export the callers data as a CSV and then open it in Excel and use sorting and the AutoFilters to get a quick idea of what is reality. Mike Chuck Mariotti wrote: I'm having an issue with a user. Their numbers don't add up. The number of calls they say they made/received, isn't matching the report I'm running in Trixbox, not even close. I must be doing this wrong or someone's getting fired. How do I generate a call report for all of October for a person at extension 555 that is using IAX2? I want inbound and outbound. Regards, Chuck --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> For additional commands, e-mail: [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> -- Mike Ashton Quality Track Intl Ph: 647-722-2092 x 301 Cell: 416-527-4995 Fax: 416-352-6043 QTI CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Quality Track International, Inc. and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of QTI. Use for any purpose or in any manner other than that expressly authorized is prohibited. If you have received this communication in error, please immediately delete it and all copies, and promptly notify the sender.
