Hey all.
So we moved a user from one store to another on the same exchange server. Following this article (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&exter nalId=KB00142) I restarted dispatcher then controller. User showed up fine in BES Mgmt. console, however no emails were getting to user. I could send PIN messages from console, yet no email messages. Users inbox isn't full. Deleted user, did battery pull. Had her call AT&T to see of any issues on their side, no changes to her account. It all had to do with the Exchange store move. I was able to send a remote kill (wipe) via BES console to her phone. Trying top reactivate her on BES now will not work. SMTP address is correct as well. I believe there is something in Exchange that is hung up on her account. Oh, before all of this we ran the Handheld Cleanup Tool with no errors. Mark Eggan | ITS Help Desk | 259 -8142 Information Systems Specialist II P Please consider the environment before printing this message.
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