Make sure the bes service account has rights on the new server.
Happened here when our email guys added new exchange boxes.
On Apr 30, 2009, at 5:57 PM, "Eggan, Mark" <[email protected]> wrote:
Hey all.
So we moved a user from one store to another on the same exchange
server. Following this article (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB00142
) I restarted dispatcher then controller. User showed up fine in
BES Mgmt. console, however no emails were getting to user. I could
send PIN messages from console, yet no email messages. Users inbox
isn’t full.
Deleted user, did battery pull. Had her call AT&T to see of any
issues on their side, no changes to her account. It all had to do
with the Exchange store move. I was able to send a remote kill
(wipe) via BES console to her phone. Trying top reactivate her on
BES now will not work. SMTP address is correct as well. I believe
there is something in Exchange that is hung up on her account. Oh,
before all of this we ran the Handheld Cleanup Tool with no errors.
Mark Eggan | ITS Help Desk | 259 -8142
Information Systems Specialist II
P Please consider the environment before printing this message.
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