When you move email users with in your organization, you need to make sure they move to a different server or at least a different storage group. If you move the user to a different information store within the same storage group, the BES will lose track of the mailbox. If you need to move the user within the same storage group, you will need to delete the BB account and re-add after the move is complete.
Colin On Fri, May 1, 2009 at 6:49 AM, Art Alexion <[email protected]> wrote: > Group policy on the new container causing problems? > > > -- > Art Alexion > MIS/Central Office Support > Resources for Human Development > > ----- Original Message ----- > From: [email protected] <[email protected]> > To: A list for BES Admin's to discuss issues,etc. <[email protected]> > Sent: Thu Apr 30 17:57:20 2009 > Subject: [Bes-admins] User Store Moved on Exchange, BB unavail. > > Hey all. > > > > So we moved a user from one store to another on the same exchange server. > Following this article > (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB00142) > I restarted dispatcher then controller. User showed up fine in BES Mgmt. > console, however no emails were getting to user. I could send PIN messages > from console, yet no email messages. Users inbox isn’t full. > > > > Deleted user, did battery pull. Had her call AT&T to see of any issues on > their side, no changes to her account. It all had to do with the Exchange > store move. I was able to send a remote kill (wipe) via BES console to her > phone. Trying top reactivate her on BES now will not work. SMTP address is > correct as well. I believe there is something in Exchange that is hung up on > her account. Oh, before all of this we ran the Handheld Cleanup Tool with no > errors. > > > > Mark Eggan | ITS Help Desk | 259 -8142 > > Information Systems Specialist II > > P Please consider the environment before printing this message. > > > > _______________________________________________ > Bes-Admins mailing list > [email protected] > http://www.dataoutages.com/mailman/listinfo/bes-admins > http://www.dataoutages.com > RSS Feed: http://feeds.feedburner.com/Bes-admins > --------------------------------- > Bes-Admins mailing list is Sponsored by Port3101.org : Your BES Connection. > http://www.dataoutages.com/3101 > -- Colin Falkinburg _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is Sponsored by Port3101.org : Your BES Connection. http://www.dataoutages.com/3101
