Excellent point. I know right away about a bad data plan if they don't see EA under Adv. Options.
Thanks! - Mark Eggan -----Original Message----- From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Ceron, Carlos Sent: Monday, October 05, 2009 2:37 PM To: 'A list for BES Admin's to discuss issues, etc.' Subject: Re: [Bes-admins] Out of curiosity I would do the same hand holding with anyone that wanted their BBs on our BES. I've trained enough of our help desk staff that they know how to talk a user through it or they email my preformatted instruction letter. The only thing that makes it easier for the most part is that the Options icon is usually in the same place with every new version of the BB OS. Most of the time if it doesn't sync up the first time, the user got the wrong data plan which happens 99% of the time in spite of telling them to ask for a BB corporate or enterprise data plan. Carlos Ceron Network Analyst Office of Technology and Information Services The University of Texas System Phone: (512) 579-5064 Fax: (512) 499-4599 E-Mail: cce...@utsystem.edu -----Original Message----- From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Monday, October 05, 2009 3:34 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Out of curiosity Was just typing that out. Another thing I do is (assuming the can place bread in a toaster and make toast) I have them call me during MY work hours and hold their hands. Knowing which device and OS level is optimal so you can say the spiel below. Once I hear the people say that they can now see ...waiting for services on their BB, I let them know to have a nice day and keep their manual handy. Preferably under their keyboard where they keep their passwords! Thanks! - Mark Eggan -----Original Message----- From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of audit Sent: Monday, October 05, 2009 1:31 PM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] Out of curiosity I send them a simple email with these instructions. 1. goto Options 2. Advanced Options 3. Enterprise Activation 4. Type in your email address 5. Type in the following password. Then it's normally 4 numbers. Then I sit back and watch the BES. Maybe less then 2% of my remote users ever have any problems and if they do, it's normally not their fault and it's a Anti-Spam rule that's blocking the .dat email and throwing it in their junk email. audit Art Alexion wrote: > I see a lot of issues on this list from many who support remote users > all over the world, but no one mentions problems getting non-technical, > remote users' phones activated. > > After supporting Treo in their late and flaky years, I expected BES to > be a godsend. Yet, I still have to activate phones for about half the > local people, and am having a hard time activating remote users. Based > on the inability of local users to follow what seem to me to be simple > instructions, I have to conclude that the problem is not technical; they > are just doing it wrong. > > Does anyone have reliably easy to follow instructions for remote users? > How do you make this work? > > _______________________________________________ Bes-Admins mailing list Bes-Admins@dataoutages.com http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- _______________________________________________ Bes-Admins mailing list Bes-Admins@dataoutages.com http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- _______________________________________________ Bes-Admins mailing list Bes-Admins@dataoutages.com http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- _______________________________________________ Bes-Admins mailing list Bes-Admins@dataoutages.com http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins ---------------------------------
