Yes. Options > Security > General > Scroll down to your Desktop service and press the Blackberry menu button > Regenerate encryption key.
Now, that procedure is valid for BBOS 4.6, but it's slightly different (in terms of menu structure) for 5.0. I don't have the latter available check, sorry. Richard From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen Sent: 29 January 2010 17:55 To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] User Won't Enterprise Activate I am working from home and the user does not have BBDT Manager. Is there another way to generate a new encryption key? ________________________________ From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Lynn Sturgis Sent: Friday, January 29, 2010 12:47 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] User Won't Enterprise Activate The BB Bold is a PITA for BES. I usually end up having to set up Blackberry Desktop Manager on the user's PC (must have Outlook configured on it) and setting it up manually. When you do it should automatically ask you to generate a new encryption key. If it does not the setting is under options in the email tab of BBDT Manager. - Lynn From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen Sent: Friday, January 29, 2010 9:29 AM To: A list for BES Admin's to discuss issues, etc. Subject: [Bes-admins] User Won't Enterprise Activate Everyone, I have a use with a Bold 9700 who will not activate. I tried all the standard troubleshooting to no avail. The following shows up in the event log on the server. We are running 4.1.6 in an Excvhange 2003 environment. Does anyone have any ideas? Do you I need to regenerate the encryption key? If so can you tell me where to find that? Thanks very much OLDOTAKEYGEN Packet is cancelled. Doreen Moller Lead Analyst, Infrastructure - Mobility Schering-Plough Corp 908-473-3627 (Summit) doreen.mol...@spcorp.com<mailto:doreen.mol...@spcorp.com> ********************************************************************* This message and any attachments are solely for the intended recipient. If you are not the intended recipient, disclosure, copying, use or distribution of the information included in this message is prohibited -- Please immediately and permanently delete. ********************************************************************* This message and any attachments are solely for the intended recipient. If you are not the intended recipient, disclosure, copying, use or distribution of the information included in this message is prohibited -- Please immediately and permanently delete.
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