That's a different ball game. If we have one that 'drops' off the BES - and that happens frequently - we usually end up wiping the phone completely and setting up their BES account fresh before re-activating.
- Lynn -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Moller, Doreen Sent: Friday, January 29, 2010 9:53 AM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] User Won't Enterprise Activate The odd thing is the phone is brand new and did work for a while then stopped. We are trying to reprovision it and can't. The user is getting the RIM message in his outlook mailbox. It is fine from the carrier perspective. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Jonathan Evenden Sent: Friday, January 29, 2010 12:36 PM To: [email protected] Subject: Re: [Bes-admins] User Won't Enterprise Activate Did you confirm with the phone vendor that the phone is properly provisioned? Did you do message tracking to confirm that the email from RIM is getting delivered into the users mailbox? Quoting "Moller, Doreen" <[email protected]>: > > Everyone, > > I have a use with a Bold 9700 who will not activate. I tried all the > standard troubleshooting to no avail. The following shows up in the > event log on the server. We are running 4.1.6 in an Excvhange 2003 > environment. Does anyone have any ideas? Do you I need to regenerate > the encryption key? If so can you tell me where to find that? Thanks > very much > > OLDOTAKEYGEN Packet is cancelled. > Doreen Moller > Lead Analyst, Infrastructure - Mobility Schering-Plough Corp > 908-473-3627 (Summit) > [email protected] > > > ********************************************************************* > This message and any attachments are solely for the > intended recipient. If you are not the intended recipient, > disclosure, copying, use or distribution of the information > included in this message is prohibited -- Please > immediately and permanently delete. > -- Jonathan Evenden Director of IT Consulting MCP - Microsoft Certified Professional TNTMAX, LLC. Technology Solutions by Design 010101000100111001010100011011010110000101111000 (800) 774-4359 Toll Free (201) 891-8686 Main (201) 891-4672 Fax [email protected] 784 Franklin Ave, Franklin Lakes, NJ 07417-1306 http://www.tntmax.com __________________________________________________________________ NOTICE OF CONFIDENTIALITY The information contained in this transmission is confidential and may be privileged and/or contain confidential information that is legally protected by state and federal law. This information is intended only for the use of the individual or organization to whom it is addressed. If it is not meant for you please notify the sender immediately by telephone so arrangements may be made to return the documents or destroy them. Use, disclosure, distribution or copying of documents transmitted to you in error is strictly prohibited. Thank you. _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- ********************************************************************* This message and any attachments are solely for the intended recipient. If you are not the intended recipient, disclosure, copying, use or distribution of the information included in this message is prohibited -- Please immediately and permanently delete. _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins ---------------------------------
