Try sending the device a pin message?  Does that work?

_________________
Josh Armour
MobileOps | Corporate Engineering
[email protected]
*541-205-4262*
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On Fri, Jan 29, 2010 at 9:28 AM, Moller, Doreen <[email protected]>wrote:

>
> Everyone,
>
> I have a use with a Bold 9700 who will not activate. I tried all the
> standard troubleshooting to no avail. The following shows up in the event
> log on the server. We are running 4.1.6 in an Excvhange 2003 environment.
> Does anyone have any ideas? Do you I need to regenerate the encryption key?
> If so can you tell me where to find that? Thanks very much
>
> OLDOTAKEYGEN Packet is cancelled.
> Doreen Moller
> Lead Analyst,  Infrastructure - Mobility
> Schering-Plough Corp
> 908-473-3627 (Summit)
> ***[email protected]* <[email protected]>
>
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