cn you do that even if it is not activated?

________________________________

From: [email protected]
[mailto:[email protected]] On Behalf Of Josh Armour
Sent: Friday, January 29, 2010 12:42 PM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] User Won't Enterprise Activate


Try sending the device a pin message?  Does that work?

_________________
Josh Armour
MobileOps | Corporate Engineering
[email protected]
*541-205-4262*
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On Fri, Jan 29, 2010 at 9:28 AM, Moller, Doreen
<[email protected]> wrote:



        Everyone, 

        I have a use with a Bold 9700 who will not activate. I tried all
the standard troubleshooting to no avail. The following shows up in the
event log on the server. We are running 4.1.6 in an Excvhange 2003
environment. Does anyone have any ideas? Do you I need to regenerate the
encryption key? If so can you tell me where to find that? Thanks very
much

        OLDOTAKEYGEN Packet is cancelled. 
        Doreen Moller
        Lead Analyst,  Infrastructure - Mobility
        Schering-Plough Corp
        908-473-3627 (Summit)
        [email protected] <mailto:[email protected]>  


        
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