Reloading user and resending policy and service books will usually resolve this.
Also a good ol' hard reset of the device can help. Michael Wesson | Systems Engineer News Limited | National IT – Service Operations News House | 2 Holt Street | Surry Hills NSW 2010 Australia T: +61 2 9288 3422 | M: +61 434 364 055 E: [email protected] | F: +61 2 9288 3013 ----- Original Message ----- From: [email protected] [mailto:[email protected]] Sent: Saturday, February 19, 2011 07:07 AM To: A list for BES Admin's to discuss issues,etc. <[email protected]> Subject: Re: [Bes-admins] BB user can send but not receive emails Yes... Treid a number of things and eventually got it working by having him wipe his device, deleteing his account from BES then re-adding it. 6th time was a charm in this case. Ugh ----- Original Message ---- From: Jonathan Barker <[email protected]> To: "A list for BES Admin's to discuss issues, etc." <[email protected]> Sent: Fri, February 18, 2011 2:19:43 PM Subject: Re: [Bes-admins] BB user can send but not receive emails Did you check the Enterprise Activation Readiness page to make sure the provider didn't remove BES service? I run into this problem constantly with service providers. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Friday, February 18, 2011 7:11 AM To: A list for BES Admin's to discuss issues, etc. Subject: [Bes-admins] BB user can send but not receive emails I have a single remote user in Holland who has a BlackBerry and is having trouble activating. He was on our BES server fine until a few days ago when he dropped his BlackBerry and his provider, KPN Netherlands, gave him a new Bold 9000. Anyhow, his OTA activations keep getting interrupted, so I had him wipe then activate using a USB cable and Desktop Manager while connected to VPN. That seemingly works but he is unable to receive emails, just send them. I've wiped and tried a few additional times... I ran the BES readiness check on RIM's site and it says his account is OK... Any ideas? _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com *********************************************************************************************** This message and its attachments may contain legally privileged or confidential information. It is intended solely for the named addressee. If you are not the addressee indicated in this message or responsible for delivery of the message to the addressee, you may not copy or deliver this message or its attachments to anyone. Rather, you should permanently delete this message and its attachments and kindly notify the sender by reply e-mail. Any content of this message and its attachments which does not relate to the official business of the sending company must be taken not to have been sent or endorsed by that company or any of its related entities. No warranty is made that the e-mail or attachments are free from computer virus or other defect. *********************************************************************************************** _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com
