Hi, Thanks for the replies.
The device has been wiped, so no IT policy. Activation does not work on multiple devices. We've also disabled all mailbox rules to ensure nothing happens to the e-mail. BB Desktop Manager is also not installed. Anymore ideas? * In the mean time I'm getting the client to shutdown all mail clients and try to activate again. Met vriendelijke groet, Mark Kraakman Servicedesk Supervisor CYSO Driven by Improvement www.cyso.nl [email protected] T +31 (0)72 7513400 KvK 37133395 BTW NL818090431B01 ________________________________ From: [email protected] [[email protected]] on behalf of Kalnitsky, Yury [[email protected]] Sent: Thursday, April 05, 2012 18:08 To: [email protected] Subject: Re: [Bes-admins] Unable to activate blackberry This means that you are trying to activate a device that has a “foreign” IT policy on it. Please remove old IT policy and try activation again. From: [email protected] [mailto:[email protected]] On Behalf Of Mark Kraakman Sent: Thursday, April 05, 2012 10:58 AM To: [email protected] Subject: [Bes-admins] Unable to activate blackberry Hi, I'm trying to activate a blackberry account, the following error shows up in the logs: Ignored - let other server/desktop do it It is not blackberry or provisioning related. Other accounts activate fine. This account was activated on this BES server before. Before setting the new activation code I saw that the account was listed twice in the BES web interface. I deleted both. And, after 10 minutes, added the account once again. I've also rebooted the BES server. I can't think of anything else that might be causing this issue. Any help appreciated. Kind regards, Mark Kraakman
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