this is a 30 second job with BlackBerry Swiss Army Knife
http://bbsak.org/download.php
I use that product 2-3 times per week. Invaluable
________________________________
From: Don Andrews <[email protected]>
To: "A list for BES Admin's to discuss issues, etc."
<[email protected]>
Sent: Friday, April 6, 2012 12:07 PM
Subject: Re: [Bes-admins] Unable to activate blackberry
Note - a normal security wipe will NOT remove the IT policy. Here's a link
that discusses a way to do so;
http://forums.crackberry.com/desktop-software-f153/remove-policy-using-bb-desktop-manager-693936/
________________________________
From: Mark Kraakman <[email protected]>
To: "A list for BES Admin's to discuss issues, etc."
<[email protected]>
Sent: Friday, April 6, 2012 4:49 AM
Subject: Re: [Bes-admins] Unable to activate blackberry
Hi,
Thanks for the replies.
The device has been wiped, so no IT policy.
Activation does not work on multiple devices.
We've also disabled all mailbox rules to ensure nothing happens to the e-mail.
BB Desktop Manager is also not installed.
Anymore ideas?
* In the mean time I'm getting the client to shutdown all mail clients and try
to activate again.
Met vriendelijke groet,
Mark Kraakman
Servicedesk Supervisor
CYSO
Driven by Improvement
www.cyso.nl
[email protected]
T +31 (0)72 7513400
KvK 37133395
BTW NL818090431B01
________________________________
From: [email protected] [[email protected]]
on behalf of Kalnitsky, Yury [[email protected]]
Sent: Thursday, April 05, 2012 18:08
To: [email protected]
Subject: Re: [Bes-admins] Unable to activate blackberry
This means that you are trying to activate a device that has a “foreign” IT
policy on it. Please remove old IT policy and try activation again.
From:[email protected]
[mailto:[email protected]] On Behalf Of Mark Kraakman
Sent: Thursday, April 05, 2012 10:58 AM
To: [email protected]
Subject: [Bes-admins] Unable to activate blackberry
Hi,
I'm trying to activate a blackberry account, the following error shows up in
the logs:
Ignored - let other server/desktop do it
It is not blackberry or provisioning related.
Other accounts activate fine.
This account was activated on this BES server before.
Before setting the new activation code I saw that the account was listed twice
in the BES web interface.
I deleted both. And, after 10 minutes, added the account once again.
I've also rebooted the BES server.
I can't think of anything else that might be causing this issue.
Any help appreciated.
Kind regards,
Mark Kraakman
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