I agree absolutely. Rhonda Clark will also help you off list if you call or E-Mail her. She usually goes to bed at 10 PM central time, but I've never known her to turn a person down. If the answer to your technical question is in the manual, Rhonda will find it and walk you through working it. She also teaches on the phone. It seems to me that Humanware would welcome knowledgable people like Rhonda on a part or full time basis. Sorry to take list time on this, but without her and Seville Allen, I would not be able to do most things with my BrailleNote. Rhonda is also the person who suggested a BrailleNote when I wanted a notetaker.
Sammie Clay > ----- Original Message ----- >From: nancy ungar <[EMAIL PROTECTED] >To: Pulse Data <[email protected] >Date: Mon, 22 Aug 2005 20:11:10 -0700 >Subject: [Braillenote] Tech Support >Hi. As Rhonda said, it's great when tech support calls people back, and it's >happened to me very rarely. When you get them, most of them try to help, but >not everyone wants to peruse a list and not everyone is on this list. It >would be interesting if Pulse Data would post a company directory on their >website and let us know who works in tech support. It's possible tech >support is overwhelmed, but that should tell Pulse Data something. Don't >ignore people like Keith Bundy or Rhonda Clark who deserve to be paid, because >they help on a volunteer basis on this list. Why not have tech support for 12 >hours like the competition, or at least have tech support hours a couple >evenings a week for a few hours. These products are getting more and more >complex and the manual and the list can't always address some issues. >I think I've lost some cells and can't wait to get this darn thing back for >the transplant. I have a braille display 18 with 6.11. Based on what I've >observed, I can't believe this company can't find a few more part-time >techies to pick up the slack. I know companies are cutting back, but you get >my drift. I believe Matt S. is in charge of tech support. Please say >something to the list, Matt, unless I have the wrong person. Thanks. Let >some of these excellent people help tech support, not just the list. >Nancy >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote
