The best luck I've had with technical support is emailing Dean Jackson.
I always get a response within the next 24 hours (except for weekends) or a
good reason for not getting to my message.
Nicole
----- Original Message -----
From: "Sarai" <[EMAIL PROTECTED]>
To: "'Braillenote List'" <[email protected]>
Sent: Monday, August 22, 2005 7:40 PM
Subject: RE: [Braillenote] Tech Support
I've personally had no problems with teck support returning my calls.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of nancy ungar
Sent: Monday, August 22, 2005 10:11 PM
To: Pulse Data
Subject: [Braillenote] Tech Support
Hi. As Rhonda said, it's great when tech support calls people back, and
it's happened to me very rarely. When you get them, most of them try to
help, but not everyone wants to peruse a list and not everyone is on
this list. It would be interesting if Pulse Data would post a company
directory on their website and let us know who works in tech support.
It's possible tech support is overwhelmed, but that should tell Pulse
Data something. Don't ignore people like Keith Bundy or Rhonda Clark
who deserve to be paid, because they help on a volunteer basis on this
list. Why not have tech support for 12 hours like the competition, or
at least have tech support hours a couple evenings a week for a few
hours. These products are getting more and more complex and the manual
and the list can't always address some issues. I think I've lost some
cells and can't wait to get this darn thing back for the transplant. I
have a braille display 18 with 6.11. Based on what I've observed, I
can't believe this company can't find a few more part-time techies to
pick up the slack. I know companies are cutting back, but you get my
drift. I believe Matt S. is in charge of tech support. Please say
something to the list, Matt, unless I have the wrong person. Thanks.
Let some of these excellent people help tech support, not just the list.
Nancy
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