As far as technical support, I like using email, as long as it's not
critical. The person on the other end doesn't have to be there to receive
it the second it comes in and you don't have to be there the second they
respond. I've also had very good responses when using email.
Nicole
----- Original Message -----
From: "Brenda Mueller" <[EMAIL PROTECTED]>
To: "Braillenote List" <[email protected]>
Sent: Monday, July 04, 2005 11:26 AM
Subject: re: [Braillenote] Tech Support
Dean,
I'm fortunate enough to know who my representative is, unless he quit
without my knowing. Many of these people may not know who their
representative is. After all they may have purchased through an agency or
work place or at a national convention. In that case how would they find
out who the representative is? Is there a comprehensive list of
representatives on your site?
Brenda Mueller
----- Original Message -----
From: Dean Jackson <[EMAIL PROTECTED]
To: Braillenote List <[email protected]
Date: Mon, 04 Jul 2005 17:57:51 +1200
Subject: re: [Braillenote] Tech Support
Hello Matt,
I am aware that A contact list for Humanware offices has been posted to
the list since you sent this email. However, I must stress that it is
preferable that you obtain support from your nearest Humanware subsidiary.
This is due to the variations in hardware, pricing structures and ISP's
from country to country. This is also the case as the technical support
representative will be in a better position to make any special
arrangements with you should one need to be made.
Regards,
Dean Jackson
Humanware
Christchurch
New Zealand.
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