Hello Sammie, Firstly, I would stress to you that this issue appears to be by far, a problem in the cases of a small minority of BraillNote users. This comment should not be interpreted as undermining the seriousness of the situation or the problem itself as we take any data loss seriously and log it in our bug tracking database, attaching a critical flag to such problems accordingly.
Speaking to this problem as a BrailleNote user myself, I can tell you that I often let the battery run down completely in order to perform complete battery cycles and I haven't lost any contents on the flashdisk to date. I understand that this is when data seems to be disappearing, again, in a few cases. To date, we have, to my knowledge, not seen this issue manifest itself on any of our technical support phone queues. Jonathan has alerted the BrailleNote Development team to this issue and once it has been researched further, we will be able to provide an explanation as to the problem. Removing a compactflash card will prevent any Windows CE formatting that might take place at startup. This formatting occurs if the disk scanning of external devices, which occurs when Windows boots, finds a drive in an unusable state. In the event that all data on the flashdisk went South, as is being reported happens, you would lose the contents of all your databases, including email. Regards, Dean Jackson Humanware Christchurch New Zealand. ----- Original Message ----- From: "Sammie Clay" <[EMAIL PROTECTED]> To: "Write Humanware" <[email protected]> Sent: Saturday, February 25, 2006 3:29 PM Subject: [Braillenote] losing files hello Dean, Jonathan, and List, For the past two days, I've read about losing files. This problem concerns me greatly. I just sent my BrailleNote to Humanware California to be upgraded to the MPower and have a few questions that perhaps someone can answer about files lost. 1. If your device freezes and you can't go to Main Menu without resetting, can't you remove your compact flash card to keep the information on it from being erased? I understand that you will lose any thing you are creating or editing, but if removing the card is possible, it won't get reformatted, will it? 2. Will this reset erase all the messages in your E-Mail files and folders if the device reformats? 3. is the Humanware staff, (tech support, repair, and engineers) working to resolve this problem? On limited incomes, it is depressing to finally be able to afford an upgrade or a new MPower, only to discover it doesn't perform the simple task of saving what you have written as well as the classic did. 4. With the exception of what I create in my E-Mail folders, everything I do is on a compact flash or storage card, and I'd like to know why a machine reset reformats those cards or external storage devices? Thank you for any information you can provide on this subject. Sammie Clay ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.375 / Virus Database: 268.0.0/267 - Release Date: 2/22/2006 ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
