Hi Rhonda, my Friend. I tried refreshing the page, navigating away and then back, clearing temp files, cookies, and history, and did all four types of resets. None of it has been more than a very temporary fix. One of these days I'll sit down and go through all those numbers in support info mode and see if I get similar results to Vicky. Until then, my reset button is getting quite a workout. [Grins] LY
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Rhonda Clark Sent: Monday, April 03, 2006 4:39 PM To: Braillenote List Subject: RE: the failing download issue,RE: [Braillenote] Bookshare (reply toJonathan!) Here is a thought on the downloading issue. I know there is hesitation about doing a service reset for many mPower users. Also, I wonder if cookies are being cleared, as well as deleting the temporary history. > ----- Original Message ----- >From: "Sarah Cranston" <[EMAIL PROTECTED] >To: "Braillenote List" <[email protected] >Date: Mon, 3 Apr 2006 16:30:24 -0500 >Subject: RE: the failing download issue,RE: [Braillenote] Bookshare (reply toJonathan!) >Hi Jonathan, It seems as though KC is struggling with a somewhat larger problem with her unit. She is now unable to download anything at all, even after resetting. Do you have any suggestions? >Sarah C >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] Behalf Of >[EMAIL PROTECTED] >Sent: Monday, April 03, 2006 4:25 PM >To: Braillenote List >Subject: Re: the failing download issue, RE: [Braillenote] Bookshare >(reply toJonathan!) >Hi KC, oh no problem at all! You're not out of line in the slightest in >asking that the product work as it should. You have the absolute right to >expect that. I was just recapping the message I sent a couple of weeks >ago, which it sounds like you missed. Sarah's work-arounds, for the >moment, are the best option, which should at least allow you to continue >downloading although it will require a bit of resetting. >Cheers, >Jonathan Mosen >BrailleNote Product Marketing Manager >HumanWare >DDI: +1-925-566-9265 >http://www.humanware.com >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
