Hi Isaih, I can understand the anticipation regarding the BrailleNote mPower you ordered, and apologise for the delay. It has proven a very popular product for us, and I apologise that this popularity can sometimes mean there is a delay.
I do want to stress that it is not Humanware's policy to bill a credit card for goods until they ship. I feel confident you'll be delighted with the BrailleNote mPower when it does arrive. Jonathan Mosen BrailleNote Product Marketing Manager HumanWare DDI: +1-925-566-9265 http://www.humanware.com project one <[EMAIL PROTECTED]> Sent by: [EMAIL PROTECTED] 27/04/2006 03:09 a.m. Please respond to Braillenote List <[email protected]> To Voice Note <[email protected]> cc Subject [Braillenote] still waiting and waiting Hello list! As was indicated in the subject line, I'm still waiting on my m power to arrive, and I wanted to ask some of you what should I do if the wait goes on much longer? I'm trying to be understanding and all when they tell me that the reason the wait is so long is do to a back order on the units, but come on now, by the time I get what I've already paid for, it would have been more than a month later. To me, this whole situation is an outrage, and I'm seeking advice from any of the list members as well as any of the Humanware staff that care to suggest how to go about addressing this problem. Can someone out here tell me how long you had to wait and wait on your unit, and what you did when it got to be to much? Usually, I'm a very patient person, but this is taking things a bit to far in my opinion. Lastly, perhaps someone from Humanware can tell us what their doing to insure that this doesn't continue to be a chronic ongoing problem for new customers. I would sure hope that this isn't what happens when customers order products from this company. In all fairness, let me add that I really do love the Humanware product line, but to subject customers to such a long waiting period before they receive that which has already been paid for is very bad business. Thanks for allowing me to get out my frustrations, and now I'll go back to waiting and waiting as there seems to be no end in sight. Isaih ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
