Ottawa Canada Dear Milissa:
Sorry to hear your calls to Tech Support are not being returned. By way of a cc, I am bringing your situation to the attention of Mr. Greg Brown, Chief Operating Officer of Humanware USA. Perhaps he can either explain what went wrong with the messages you left or arrange to have a tech phone you at a mutually convenient time. It may be helpful if you can give him a list of dates and times you left messages for tech support to call you and whether you left voice mail or a message with a live human. Good luck. Brian oh and I don't work for Humanware. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Milissa Garside Sent: Wednesday, August 02, 2006 10:00 AM To: Braillenote List Subject: [Braillenote] Disappointed with Humanware Tech Support Hi Everyone, For those of you on the list who live in the united states, what has your experience been with Humanware tech support? I have called tech support out in California several times regarding a battery issue with my voice note MPower. Each time I have called, I have always been told either by an actual person or by a recorded voice to leave a message and someone from tech support will get back to me. This method is all well and good except that a humanware tech support person has never returned any of my calls. Considering I have paid over 2000 dollars out of my own pocket for my MPower, not being able to get in touch with a tech support person is unacceptable! I hate to say this but, in terms of tech support, Freedom Scientific takes much better care of it's customers than Humanware in the United States does. I have been more than happy with Humanware in every other aspect accept for tech support. It should not take me a month and a half to get in touch with a tech support person. For those of you who are part of humanware on this list, how can I get in contact with a humanware tech support person? I suspect that my MPower is going to need to be sent out for repair. I begin my fall semester of school on September 5th. If in fact my MPower needs to be sent in for repair, I need to send it bakc very soon and need to have it back in my hands by Tuesday September 5th. Any help you can give to expidite this process would me much appreciated. Thank you. Milissa [EMAIL PROTECTED] ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.394 / Virus Database: 268.10.5/405 - Release Date: 01/08/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.394 / Virus Database: 268.10.5/405 - Release Date: 01/08/2006 ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
