I think Rhonda meant the subject doesn't belong on the BrailleNote discussion list. Please, Rhonda, correct me if I'm wrong. With all the going on and on about off-topic things and the truly useless and bitter complaints to the list about bad tech support, I have strongly considered unsubscribing. I hope things settle down soon and that we all can go back to helping each other with our BrailleNotes. I'm sure this won't sit well with some of you, so you guessed it, back under my rock I go!
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Chris Hallsworth Sent: Thursday, August 03, 2006 1:48 PM To: Braillenote List Subject: Re: [Braillenote] Disappointed with Humanware Tech Support Yes, you're right there, it doesn't. I keep forgetting to change the subject line, smirk. Thanks for the reminder. Rhonda Clark wrote: > This doesn't go with the subject line! > >> ----- Original Message ----- >> From: "Powers, Terry \(NIH/OD/DEAS\) [E]" > <[EMAIL PROTECTED] >> To: "Braillenote List" <[email protected] >> Date: Thu, 3 Aug 2006 14:41:40 -0400 >> Subject: RE: [Braillenote] Disappointed with Humanware Tech > Support > >> Hi Chris; >> The Braille Mate is a note taker with a Braille keyboard and if I >> remember right, about a 3 cell display. I was wanting a Braille > and >> Speak at the time this thing got dumped on me, and as you can > guess, did >> not have the money for it. I was happy to have something, so I > said >> nothing. I knew nothing about the system and to this day, do not >> remember how it even works. >> I do not even think they are even on the market today. > >> Terry Powers > > >> -----Original Message----- >> From: Chris Hallsworth [mailto:[EMAIL PROTECTED] >> Sent: Thursday, August 03, 2006 11:57 AM >> To: Braillenote List >> Subject: Re: [Braillenote] Disappointed with Humanware Tech > Support > >> Well I have cerebral palsy, which of course can cause memory > problems, >> so yeah, menus or letter navigation is an excellent feature of > Keysoft. >> Can I ask what is the Braille Mate? Just curious. I heard > Window-Eyes >> supports it, but that's about all I know. Thanks. > >> Powers, Terry (NIH/OD/DEAS) [E] wrote: >>> Hi Mary and Others; >>> Just like the days when I was training on a Braille mate and did > not >>> have a good teacher. Then we found errors in the manual. It > made me >>> just give up. At that time, I had not even been asked what > device I >>> wanted. It just came with my new computer, or you might say, it > was >>> dumped on me. I think they were trying to get rid of them. >>> It is just sitting... >>> I love my M-power and the logic behind it. I am thankful for > the >> choice >>> to use menus or letters. Menues cuts down on what commands I > have to >>> memorize. Those out there, with memory problems, I am sure will > know >>> what I am talking about. >>> I have not had any problems with customer service, but I have > only >> used >>> them 2 or 3 times. A tole free number sounds like a great idea. > >>> Three chears for Humanware and also Roger Bemm! >>> Where are you Roger. You have been rather quiet, lately. >>> Did not find you at convention. Miss you! > >>> Terry Powers > > >>> -----Original Message----- >>> From: Mary Ward [mailto:[EMAIL PROTECTED] >>> Sent: Thursday, August 03, 2006 12:13 AM >>> To: 'Braillenote List' >>> Subject: RE: [Braillenote] Disappointed with Humanware Tech > Support > >>> Richard: > >>> I wonder if articles about our problems with bad tech support > could be >>> published in consumer publications like Braille Monitor and > Braille >>> Forum, also by AFB publications. > >>> A few years ago, I remember there was an article in the Braille >> Monitor >>> about companies who sold very expensive Braille displays, > Braille >>> note-takers and Braille embossers but didn't provide any Braille >>> documentation for their products. There were a few companies > that did >>> provide Braille documentation, but the quality of the Braille > was so >> bad >>> that it was almost as if they were thumbing their noses at us. >>> Suddenly, after this article, these companies decided that > Braille >>> documentation was important after all. > >>> I don't remember the year or month of this article, but I > remember its >>> effect. > > > >>> -----Original Message----- >>> From: [EMAIL PROTECTED] >>> [mailto:[EMAIL PROTECTED] On Behalf Of > Richard >>> Ring >>> Sent: Wednesday, August 02, 2006 2:51 PM >>> To: Braillenote List >>> Subject: RE: [Braillenote] Disappointed with Humanware Tech > Support > > >>> First impressions mean a great deal. >>> I can tell you horror stories about every company in the > blindness >>> field. I have said it before, and I will say it again; if the >> companies >>> who sell these products were in a mainstream business, they > would have >>> gone belly up a long time ago. For the most part, none of them > provide >>> first class service, they do not provide first class customer > support, >>> and they do not seem the least bit interested in improving upon > this. >>> And now ladies and gentleman, here's the reason why. If you > have >>> purchased a Pac Mate, or a Braillenote, it is highly unlikely > that you >>> will suddenly be able to afford to purchase the other product. > In >> other >>> words, if you've had had a difficult time with Freedom > Scientific, >>> chances are you will not be able to simply go out and purchase a >>> Braillenote. And the reverse is also true. These devices are > too >>> costly, and the majority of the purchases are made by state and >> Federal >>> agencies in the United States and the companies who are not > providing >>> first class technical support and first class repair services > don't >> have >>> to change anything because people are still purchasing their >> products. >>> What is needed is some way to make all of the companies in this > field >>> feel that they are indeed accountable. If a car manufacturer > produces >>> bad cars, the news media are on it like flies on dead meat. >>> Unfortunately, when we deal with products whose total market is >> probably >>> less than one per cent of the population, that isn't going to > happen. >> I >>> am not damning or praising any particular company here, I am > stating >>> that in this man's opinion none of the companies in this field > are >>> providing either technical support and/or customer service at a > level >>> that reflects much respect for their customer base. No one > should be >>> told that a call will be returned and then no call is ever > received. >> I >>> have also seen cases where individuals call a company and > receive >>> conflicting information. The only way I believe that this > situation >>> will ever change is if an independent group of individuals from > state >>> and Federal agencies and consumer organizations and other > interested >>> parties forms and attempts to monitor the kind of service that >> customers >>> are receiving from these companies. Perhaps such a watch dog > group >>> could publish newsletters discussing the kind of service people > are >>> receiving. Without such a mechanism in place, we always receive >> second >>> class service from all of the companies in this field. > >>> -----Original Message----- >>> From: [EMAIL PROTECTED] >>> [mailto:[EMAIL PROTECTED] On Behalf Of > Milissa >>> Garside >>> Sent: Wednesday, August 02, 2006 9:00 AM >>> To: Braillenote List >>> Subject: [Braillenote] Disappointed with Humanware Tech Support > > >>> Hi Everyone, > >>> For those of you on the list who live in the united states, what > has >>> your >>> experience been with Humanware tech support? I have called tech >> support >>> out >>> in California several times regarding a battery issue with my > voice >> note > >>> MPower. Each time I have called, I have always been told either > by an >>> actual >>> person or by a recorded voice to leave a message and someone > from tech > >>> support will get back to me. This method is all well and good > except >>> that a >>> humanware tech support person has never returned any of my > calls. >>> Considering I have paid over 2000 dollars out of my own pocket > for my >>> MPower, not being able to get in touch with a tech support > person is >>> unacceptable! I hate to say this but, in terms of tech support, >> Freedom >>> Scientific takes much better care of it's customers than > Humanware in >>> the >>> United States does. I have been more than happy with Humanware > in >> every >>> other aspect accept for tech support. It should not take me a > month >> and >>> a >>> half to get in touch with a tech support person. > >>> For those of you who are part of humanware on this list, how can > I get >>> in >>> contact with a humanware tech support person? I suspect that my > MPower >>> is >>> going to need to be sent out for repair. I begin my fall > semester of >>> school >>> on September 5th. If in fact my MPower needs to be sent in for > repair, >> I > >>> need to send it bakc very soon and need to have it back in my > hands by > >>> Tuesday September 5th. Any help you can give to expidite this > process >>> would >>> me much appreciated. > >>> Thank you. > >>> Milissa >>> [EMAIL PROTECTED] > > > >>> ___ >>> To leave the BrailleNote list, send a blank message to >>> [EMAIL PROTECTED] >>> To view the list archives or change your preferences, visit >>> http://list.humanware.com/mailman/listinfo/braillenote > > >>> ___ >>> To leave the BrailleNote list, send a blank message to >>> [EMAIL PROTECTED] >>> To view the list archives or change your preferences, visit >>> http://list.humanware.com/mailman/listinfo/braillenote > > > > >>> ___ >>> To leave the BrailleNote list, send a blank message to >>> [EMAIL PROTECTED] >>> To view the list archives or change your preferences, visit >>> http://list.humanware.com/mailman/listinfo/braillenote > >>> ___ >>> To leave the BrailleNote list, send a blank message to >>> [EMAIL PROTECTED] >>> To view the list archives or change your preferences, visit >>> http://list.humanware.com/mailman/listinfo/braillenote > > > > >> ___ >> To leave the BrailleNote list, send a blank message to >> [EMAIL PROTECTED] >> To view the list archives or change your preferences, visit >> http://list.humanware.com/mailman/listinfo/braillenote > >> ___ >> To leave the BrailleNote list, send a blank message to >> [EMAIL PROTECTED] >> To view the list archives or change your preferences, visit >> http://list.humanware.com/mailman/listinfo/braillenote > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
