Actually, my message speaks to not only technical support, but the quality of merchandise, and the manner in which repairs are managed as well. I find that repair issues in the blindness field are greatly in need of improvement. If Sony or Panasonic had the same reputation for repairs as some of the companies in this field, they would be gone.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Lingard Sent: Thursday, August 03, 2006 12:37 AM To: Braillenote List Subject: RE: [BrailleNote] Disappointed with Humanware Tech Support Ottawa Canada dear Richard Ring: It is true that Humanware and other blindness equipment makers cater to a relatively small market, but I disagree that the firm isn't interested in providing good tech support. I made senior management at Humanware USA aware of Milissa's problem and received a prompt reply that they are most interested in remedying it quickly. And more importantly, looking into what happened to the missing telephone messages. I imagine senior management at Freedom Scientific is also interested in good end user support, but this is not the place to discuss other firms customer support. Brian -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.394 / Virus Database: 268.10.5/405 - Release Date: 01/08/2006 ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
