The Versabraille from Telesensory Systems came before that I believe
around 1985 Mr. Baracco sir. That was in two flavors. Tape Drive
and Disk Drive then followed up by the Versabraille II Plus. Its
too bad Telesensory didn't put more in to this product.
Sukosh
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Baracco,
Andrew W
Sent: Thursday, August 03, 2006 1:28 PM
To: Braillenote List
Subject: RE: [Braillenote] Disappointed with Humanware Tech Support
The Braillemate was a notetaker produced by Telesensory systems, I
believe around 1990. I believe that it was the first to utilyze
refreshable Braille, even though it only had one cell.
Andy
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Chris
Hallsworth
Sent: Thursday, August 03, 2006 8:57 AM
To: Braillenote List
Subject: Re: [Braillenote] Disappointed with Humanware Tech Support
Well I have cerebral palsy, which of course can cause memory problems,
so yeah, menus or letter navigation is an excellent feature of Keysoft.
Can I ask what is the Braille Mate? Just curious. I heard Window-Eyes
supports it, but that's about all I know. Thanks.
Powers, Terry (NIH/OD/DEAS) [E] wrote:
> Hi Mary and Others;
> Just like the days when I was training on a Braille mate and did not
> have a good teacher. Then we found errors in the manual. It made me
> just give up. At that time, I had not even been asked what device I
> wanted. It just came with my new computer, or you might say, it was
> dumped on me. I think they were trying to get rid of them.
> It is just sitting...
> I love my M-power and the logic behind it. I am thankful for the
> choice to use menus or letters. Menues cuts down on what commands I
> have to memorize. Those out there, with memory problems, I am sure
> will know what I am talking about.
> I have not had any problems with customer service, but I have only
> used them 2 or 3 times. A tole free number sounds like a great idea.
>
> Three chears for Humanware and also Roger Bemm!
> Where are you Roger. You have been rather quiet, lately.
> Did not find you at convention. Miss you!
>
> Terry Powers
>
>
> -----Original Message-----
> From: Mary Ward [mailto:[EMAIL PROTECTED]
> Sent: Thursday, August 03, 2006 12:13 AM
> To: 'Braillenote List'
> Subject: RE: [Braillenote] Disappointed with Humanware Tech Support
>
> Richard:
>
> I wonder if articles about our problems with bad tech support could be
> published in consumer publications like Braille Monitor and Braille
> Forum, also by AFB publications.
>
> A few years ago, I remember there was an article in the Braille
> Monitor about companies who sold very expensive Braille displays,
> Braille note-takers and Braille embossers but didn't provide any
> Braille documentation for their products. There were a few companies
> that did provide Braille documentation, but the quality of the Braille
> was so bad that it was almost as if they were thumbing their noses at
us.
> Suddenly, after this article, these companies decided that Braille
> documentation was important after all.
>
> I don't remember the year or month of this article, but I remember its
> effect.
>
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of Richard
> Ring
> Sent: Wednesday, August 02, 2006 2:51 PM
> To: Braillenote List
> Subject: RE: [Braillenote] Disappointed with Humanware Tech Support
>
>
> First impressions mean a great deal.
> I can tell you horror stories about every company in the blindness
> field. I have said it before, and I will say it again; if the
> companies who sell these products were in a mainstream business, they
> would have gone belly up a long time ago. For the most part, none of
> them provide first class service, they do not provide first class
> customer support, and they do not seem the least bit interested in
improving upon this.
> And now ladies and gentleman, here's the reason why. If you have
> purchased a Pac Mate, or a Braillenote, it is highly unlikely that you
> will suddenly be able to afford to purchase the other product. In
> other words, if you've had had a difficult time with Freedom
> Scientific, chances are you will not be able to simply go out and
> purchase a Braillenote. And the reverse is also true. These devices
> are too costly, and the majority of the purchases are made by state
> and Federal agencies in the United States and the companies who are
> not providing first class technical support and first class repair
> services don't have to change anything because people are still
purchasing their products.
> What is needed is some way to make all of the companies in this field
> feel that they are indeed accountable. If a car manufacturer produces
> bad cars, the news media are on it like flies on dead meat.
> Unfortunately, when we deal with products whose total market is
> probably less than one per cent of the population, that isn't going to
> happen. I am not damning or praising any particular company here, I
> am stating that in this man's opinion none of the companies in this
> field are providing either technical support and/or customer service
> at a level that reflects much respect for their customer base. No one
> should be told that a call will be returned and then no call is ever
> received. I have also seen cases where individuals call a company and
> receive conflicting information. The only way I believe that this
> situation will ever change is if an independent group of individuals
> from state and Federal agencies and consumer organizations and other
> interested parties forms and attempts to monitor the kind of service
> that customers are receiving from these companies. Perhaps such a
> watch dog group could publish newsletters discussing the kind of
> service people are receiving. Without such a mechanism in place, we
> always receive second class service from all of the companies in this
field.
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of Milissa
> Garside
> Sent: Wednesday, August 02, 2006 9:00 AM
> To: Braillenote List
> Subject: [Braillenote] Disappointed with Humanware Tech Support
>
>
> Hi Everyone,
>
> For those of you on the list who live in the united states, what has
> your experience been with Humanware tech support? I have called tech
> support out in California several times regarding a battery issue with
> my voice note
>
> MPower. Each time I have called, I have always been told either by an
> actual person or by a recorded voice to leave a message and someone
> from tech support will get back to me. This method is all well and
> good except that a humanware tech support person has never returned
> any of my calls.
> Considering I have paid over 2000 dollars out of my own pocket for my
> MPower, not being able to get in touch with a tech support person is
> unacceptable! I hate to say this but, in terms of tech support,
> Freedom Scientific takes much better care of it's customers than
> Humanware in the United States does. I have been more than happy with
> Humanware in every other aspect accept for tech support. It should not
> take me a month and a half to get in touch with a tech support person.
>
> For those of you who are part of humanware on this list, how can I get
> in contact with a humanware tech support person? I suspect that my
> MPower is going to need to be sent out for repair. I begin my fall
> semester of school on September 5th. If in fact my MPower needs to be
> sent in for repair, I
>
> need to send it bakc very soon and need to have it back in my hands by
> Tuesday September 5th. Any help you can give to expidite this process
> would me much appreciated.
>
> Thank you.
>
> Milissa
> [EMAIL PROTECTED]
>
>
>
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>
>
>
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>
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