Dear Sharon and list,
Did you try Service Reset? Someone posted
about a problem similar to what you've
experienced. After attempting Service Reset
Reset with Record), it mysteriously started
operating.
Yes, the weather was terrible here in
California for the last few days. The
display malfunction might be attributed to
the temperature of the unit. If it gets too
cold, it will refuse to operate. If it is
too hot, then the baartery will die faster.
My suggestion is perform the Service Reset
and charge the unit for at least two hours.
By then it should start to operate.
HTH,
Joseph
----- Original Message -----
From: Sharon Campbell
<[EMAIL PROTECTED]
To: [EMAIL PROTECTED],
[email protected]
Date sent: Mon, 15 Jan 2007 17:08:53 -0600
Subject: [Braillenote] Frustration!
Dear Andy and List:
Several weeks ago, Chuck and I had to send my
mPower in. Since
the first day I purchased it, the dot four
didn't work well, and
the Braille display was pretty bad. Because
of cancer treatments
and such, I needed to keep my unit. However,
as the Braille
display got worse, I knew it was time to send
it in.
The motherboard had to be replaced, along
with the battery, and
the Braille display. I received some rude
comments from Tech
Support, but let it pass, as I know there are
many units that
need to be worked on.
I received my unit back today. It is a BN BT
18 cell display,
mPower, running 7.2, build 47. When I opened
the box, the
BrailleNote was wet. I wiped it down very
carefully. The unit
was ice cold. I realize the weather has been
bad, but it went
out on Friday, and came to me today, Monday.
I'm wondering how
it was stored. Imagine my dismay when I
charged it up, turned it
on, and there was no Braille. The message I
get is: "Braille
Display is not operating.
Yes, I want to cry. I need this unit. What
can I do? I can't
afford to send it in again.
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