Actually, I usually specify how things should be shipped and ask the company when it will arrive. If I stay home that day and the product doesn't arrive, why oh why doesn't Humanware know? I once ordered something from what is now Freedom Scientific. It had been ordered overnight air, and I had paid the extra. When I called the customer service department, the representative tracked my order, found its tracking number, contacted UPS and told UPS to get that order to my house in no uncertain terms. Everyone knows a business has more power over UPS than residence. If the order is taken, the representative can tell that person to look in that folder for how the system was repaired. I, for one, am sick and tired of companies who are supposed to serve the blind just throwing printed sheets into that box. The blind aren't that good at print. I'd suggest that those companies use resources available to them to communicate directly with the blind customer. After all, who is paying the salaries in that company? The blind. If you don't see my point, form a company and send all your documentation to the sighties in braille. What do you think would happen? Well, why should the blind have to put up with lack of information when there's an easy way to get it to them?Why do those companies assume that all blind people have to do is stay home and wait? We have lives, too.
Brenda Mueller ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
