Hi Terri and List:
Terri, we also just talked to Kim. We got a totally different
answer from her than you did. She told us that the only way to
get a service agreement is to send our transplant in to have a
new display put in your unit.
The amazing thing is, when we called earlier, the message was
that every customer service rep was in a meeting.
If the chance ever comes, we'd switch to GwMicro.
"Never pity missionaries; envy them. They are where the real
action is -- where life and death, sin and grace, Heaven and Hell
converge."
--Robert C. Shannon
Coffee Shop phone number: 773-572-3094.
----- Original Message -----
From: "Terri Pannett" <[EMAIL PROTECTED]
To: "BrailleNote List" <[email protected]
Date sent: Thu, 6 Dec 2007 13:37:42 -0800
Subject: [Braillenote] latest news on older transplants
Dear List,
I just called HumanWare and spoke to Kim. She said HumanWare
will no longer
support service contracts transplants which have the older Tieman
displays.
Also, HumanWare won't put a new display on an older unit. The
only way to
have a maintenance agreement is to buy a new unit.
When I asked why customers weren't notified about the change in
policy, she
said an announcement came out in November. But I said I didn't
receive any
notice and no announcement was made on the BN lists. She had no
answer to
that.
I asked how much a person with an older transplant would have to
pay for
cleaning and she said $100.00. If there are other repairs which
need to be
made, the cost will be more. The service department is supposed
to notify
you for the estimate of the repairs and then you can tell them to
go ahead
with the repairs or send the unit back as is.
My present plan is to use my BN for as long as I can and when it
dies or
needs repair, I'll buy a new notetaker from someone else,
probably GW Micro.
I am very disappointed in HumanWare!
Terri Amateur Radio call sign KF6CA.
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