Well, unless it is a battery problem, I think if something happens, I may be looking around--this is terrible and I have been a very happy Braille Note user since January 2001, I use one every single day of every year, hate to contemplate a change but I feel like we aren't getting treated fairly, it isn't the fact that they are not servicing our units, it is the fact that they won't make announcements, and that we have various stories going around. HW owns this list, if it is a gossip list, then, who is responsible for that?
Rose Combs [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sharon Campbell Sent: Thursday, December 06, 2007 3:35 PM To: Sharon Campbell; [EMAIL PROTECTED]; [email protected] Subject: re: [Braillenote] latest news on older transplants Again! Hi List and Terri: Isn't it amazing how people try to weasel out of what they say? We knew Kim wasn't going to call us back with any price for upgrading braille displays in transplants, so we called back. First, Kim told Chuck that if something happened to his braille display, they'd be bound to fix it because his contract is good until November of '08. He asked her how this would be done if they no longer have parts for old displays. She said she didn't know, that she wasn't a Technician. "But it will be done." Now, when I mentioned your conversation with her, Terri, she said the BrailleNote list was nothing but a "gossip list". She had no answer except to put down our list. When we tried to defend the list by stating what valuable, helpful information we had received, again, we got the same response. By the way, we will receive an "official email", so they say, when everything is set up. They've whitewashed so much, they don't know the truth from a lie. One other thing, Kim is likening our BrailleNotes to spending money on a $5,000.00 big screen TV with a three-year warranty. Why would blind people buy big screen TV's? Like Chuck said to her, "They're all made out of junk so they won't last anyway." So, is HumanWare considering the BrailleNote in the category of that TV as Kim is? If so, the company doesn't belong in Blindness Technology!!!!!!!!! > ----- Original Message ----- >From: Sharon Campbell <[EMAIL PROTECTED] >To: "Terri Pannett" <[EMAIL PROTECTED]>, [email protected] >Date sent: Thu, 06 Dec 2007 15:59:16 -0600 >Subject: re: [Braillenote] latest news on older transplants >Hi Terri and List: > Terri, we also just talked to Kim. We got a totally different answer >from her than you did. She told us that the only way to get a service >agreement is to send our transplant in to have a new display put in >your unit. > The amazing thing is, when we called earlier, the message was that >every customer service rep was in a meeting. > If the chance ever comes, we'd switch to GwMicro. > "Never pity missionaries; envy them. They are where the real action >is -- where life and death, sin and grace, Heaven and Hell converge." >--Robert C. Shannon > Coffee Shop phone number: 773-572-3094. >> ----- Original Message ----- >>From: "Terri Pannett" <[EMAIL PROTECTED] >>To: "BrailleNote List" <[email protected] Date sent: Thu, >>6 Dec 2007 13:37:42 -0800 >>Subject: [Braillenote] latest news on older transplants >>Dear List, >>I just called HumanWare and spoke to Kim. She said HumanWare >will no longer >>support service contracts transplants which have the older Tieman >displays. >>Also, HumanWare won't put a new display on an older unit. The >only way to >>have a maintenance agreement is to buy a new unit. >>When I asked why customers weren't notified about the change in >policy, she >>said an announcement came out in November. But I said I didn't >receive any >>notice and no announcement was made on the BN lists. She had no >answer to >>that. >>I asked how much a person with an older transplant would have to >pay for >>cleaning and she said $100.00. If there are other repairs which >need to be >>made, the cost will be more. The service department is supposed >to notify >>you for the estimate of the repairs and then you can tell them to >go ahead >>with the repairs or send the unit back as is. >>My present plan is to use my BN for as long as I can and when it >dies or >>needs repair, I'll buy a new notetaker from someone else, >probably GW Micro. >>I am very disappointed in HumanWare! >>Terri Amateur Radio call sign KF6CA. >>___ >>Replies to this message will go directly to the sender. >>If your reply would be useful to the list, please send a copy to the >>list as well. >>To leave the BrailleNote list, send a blank message to >>[EMAIL PROTECTED] >>To view the list archives or change your preferences, visit >>http://list.humanware.com/mailman/listinfo/braillenote >___ >Replies to this message will go directly to the sender. >If your reply would be useful to the list, please send a copy to the >list as well. >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.16.15/1174 - Release Date: 12/6/2007 10:11 AM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.16.17/1176 - Release Date: 12/6/2007 11:15 PM ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
